Service Desk Administrator

3 days ago

Somerset West, South Africa Parvana Strategic Sourcing Full time

**Client Details**:
**Role Responsibilities**:
Providing 1st line technical support to resolve service desk incidents and to assess and route incoming user and vendor queries.

Performing some technical functions i.e. reimage windows laptops, creating AD accounts, reset passwords, etc.

Supporting the ICT department in building / maintaining the service desk by making sure all user requests are processed accurately with maximum efficiency.

Interfacing with both internal and external customers / vendors on issues, incidents and requests relating to the service desk.

Building up ICT knowledge base for faster problem resolution and turnaround times.

Logging service requests / enquiries for customers and resolving / assigning to the appropriate business units.

Assisting with information extractions and reporting on various ICT related systems for audit purposes.

Coordination / administration of software licensing renewals as well as hardware maintenance and support renewals.

Coordination, administration and follow up of ICT related procurement requests.

Collating ICT budget items and accurately keeping track of cost / spend.

Managing / maintaining software licensing and IT asset inventory.

Providing administrative support to the ICT Manager and ICT & DevOps Team Lead.

Assisting in the planning, implementation and post-implementation phases of ICT Projects.

Scheduling and coordination of ICT maintenance operations and company wide communication relating to operations / projects of the ICT department.

Processing and managing change requests for the ICT team from inception to sign off.

Organising and administration of ICT documentation repositories.

**Preferred Qualifications**:
Degree/National Diploma or Related IT Certification or Work experience

**Relevant Skill / Experience**:
2 years experience in a ICT Support / Helpdesk role.

Knowledge of IT infrastructure, Applications and IT concepts.

ITIL Awareness and experience.

**Experience in the following**:
ICT asset and Software license management.

Management of ICT budgets.

ICT procurement processes.

Administration of ICT Projects.

Supporting technical laptop issues.

**Understanding of the following Microsoft products**:
Active Directory | Exchange Server

Windows 7, 10 | Windows Server 2008, 2012

Azure | Office 365

  • Ict Service Desk Administrator

    3 days ago

    Somerset West, South Africa Interfront SOC Full time

    **The purpose of the ICT Service Desk Administrator**: The Support Desk Administrator is the first point of contact for the Interfront ICT Service Desk. The Interfront ICT Team requires a highly motivated, enthusiastic, service-oriented individual to support and maintain an effective IT support service desk and provide administrative support to the running...

  • Front Desk Receptionist and Salon Manager

    2 weeks ago

    Somerset West, South Africa Voilà Full time

    **Front Desk Management**: Oversee and manage all aspects of the front desk, including scheduling, appointment booking, client check-in/out, and handling walk-in clients. - **Customer Service**: Provide a welcoming and professional experience for clients, addressing their inquiries and concerns promptly. - **Scheduling and Appointment Management: Utilize...

  • Operations and Service Manager

    2 weeks ago

    Somerset West, South Africa H2O Somerset West Full time

    An establish water purification company in Somerset West is looking for Operations and service desk manager to jAn establish water purification company in Somerset West is looking for Operations and service desk manager to join their team. Duties, but not limited to: - Managing daily schedules of field operatives for optimum efficiency. - Route planning of...

  • Sales Customer Service Manager

    2 days ago

    Somerset West, South Africa Time Personnel Full time

    REQUIREMENTS Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous 35 years of experience in managing sales, customer service, technical support or help desk teams Track record of achieving service targets, or demonstrable success in prior...

  • Sales Customer Service Manager

    1 day ago

    Somerset West, South Africa Time Personnel Full time

    **Job Overview**: - **Application Deadline**: 3 January 2026 - **Job Location**: Somerset West, Western Cape - **Job Title**: Sales Customer Service Manager - **Education Level**: Diploma - **Job Level**: Management - **Minimum Experience**: 5- 7 Years **Sales Customer Service Manager - Somerset West.**: Are you a focused, driven manager who leads by...

  • Receptionist / Administrator

    3 days ago

    Somerset West, South Africa Latitude Resource Full time

    An excellent opportunity exists for a Receptionist at a small fast growing well-established Accounting firm. The firm is seeking to permanently employ Receptionist / Administrator to their team. The firm operates within a large variety of industries, ranging from, accounting, tax administration and planning, business and transactional consulting,...

  • Welcome Desk Agent

    2 weeks ago

    Somerset West, South Africa Pro-Range (Pty) Ltd Full time

    **Job Purpose**: To ensure excellent service is rendered to all individuals doing business with the Company, both telephonically and face to face - and ensure long term relationships are secured with internal and external customers - creating the ultimate customer experience. **Minimum Qualifications / Experience**: - Matric - At least 3 years working...

  • Welcome Desk Agent

    1 week ago

    Somerset West, South Africa The Golf Village Somerset West Full time

    **Job Purpose**: To ensure excellent service is rendered to all individuals doing business with the Company, both telephonically and face to face - and ensure long term relationships are secured with internal and external customers - creating the ultimate customer experience. **Minimum Qualifications / Experience**: - Matric - At least 3 years working...

  • Administrator & Estate Assistant

    22 hours ago

    Somerset West, Western Cape, South Africa Amari Property Management PTY Ltd Full time R250 000 - R400 000 per year

    Administrator & Estate AssistantA leader in the property management industry is looking for a motivated and experienced Administrator & Estate Assistant to manage the daily operations of a small residential estate in Somerset West.POSITION OVERVIEWFront Desk & Resident SupportManage the clubhouse front desk and assist residents or visitors with...

  • Office Administrator

    5 days ago

    Somerset West, South Africa Helderberg Personnel Full time

    Established, reputable company specializing in the sales, service and repairs of small plant equipment have a vacancy for an Office Administrator with at least 1 years relevant experience to join their team as soon as possible office administrator|office administrator (basic ac **Requirements**: - Grade 12 certificate - Fully bilingual in Afrikaans and...