Manager: Regional Operations Europcar Eastern Cape

The company offers:
Basic salary

Medical Aid

Laptop

Company Vehicle

Fuel Allowance

Cell phone Allowance

Pension

Funeral cover

Spouse cover

**Position Overview**:
Through effective and dynamic leadership achieve customer satisfaction and service excellence, retain current customers, grow customer base, achieve revenue and profit targets, and develop our business interests in the Region.

**Specific Role Responsibilities**:
**Job Outputs**:
**Financial Management**:

- Control and contain expenses.
- Review and analyse profit and loss.
- Prepare and submit budget forecast for financial year.
- Review cash accounts with Branch Managers weekly and action as necessary - DBE99.

**Operations Management**:
**Daily and monthly administration**:

- Daily revenue - SSE01
- Daily utilisation - SSE03
- Monitor overdue vehicle report daily and action where necessary - VME10, VMR21.
- Monitor delayed invoices daily - PIR51
- Monitor rentals not invoiced daily - RNR10
- Monitor partial billing daily - RNE48
- Monitor banking daily - CHE01
- Monitor and ensure queries are closed daily - liaison with Administration Manager - PIM20.
- Monitor Downgrade/Upgrades - RNR29
- Monitor missing kilometers and get feedback from managers to action - RNR30

**Quality/Corporate Governance**:

- Ensure that Internal Audits are carried out timeously as per the annual schedule.
- Accommodate and give feedback to External Auditors when External Audits are carried out.
- Compile and submit Audit report to the Executive on a monthly basis.
- Compile and submit Fraud and Risk report to the Executive on a monthly basis.

**Business Development and Customer Relations**:

- Through branch targets grow local business.
- Visit local existing customers and maintain good relationships.
- Visit and build relationships with prospective local customers.
- Network in industry

**Fleet: (in conjunction with Fleet Manager)**
- Effective fleet planning and administration
- Effective utilization of vehicles
- Monitor out of service vehicle list
- Ensure that weekly fleet check is carried out and all vehicle are accounted for.
- Vehicle quality - maintenance, servicing and cleanliness.
- Fleeting and De fleeting of vehicles
- Monthly fuel reconciliations

**Claims: (In conjunction with Claims Manager)**
- Meet with Claims Manager weekly to discuss and action.
- Outstanding claims - CSIM2, CFR05
- Vehicles standing
- Write offs
- Invoicing of claims
- Cosmetic claims

**HR/IR**:

- Through setting an example motivate, lead and guide the team.
- Recruitment, selection and retention of staff.
- Collate and submit monthly overtime schedule to HR.
- Carry out performance appraisals with staff.
- Conduct regular meetings with the Senior Management team and Branch Managers.
- Chair disciplinary and appeal hearings.
- Assist managers with staff related issues and disciplinary procedures.

**General**:

- Oversee and accountable for all branches in region.
- Promote and implement appropriate corporate identity.
- Management of outsourced relationships.

**Qualifications and Experience**:
**Minimum Experience**:

- 5-8 years relevant experience, of which 3-5 years business operations management experience.
- Experience at a management level in car rental is preferred.

**Minimum Qualification**:

- Business Diploma or Degree or other relevant tertiary qualification (NQF6/7).

**Minimum Requirements**:

- Valid unendorsed code 08 driver’s license.
- Computer literate: MS Office (Intermediate level of Excel skill is essential).

**Skills and Personal Attributes**:
**Competencies**:

- Sound communication skills in English (both verbal and written).
- Interpersonal Effectiveness
- Business Operations Management (highly proficient).
- Strategic Orientation
- Business Acumen: Understanding financial and economic concepts/drivers to identify, create and exploit opportunities; and manage costs and wastage to improve profitability.
- General management skills, including planning, monitoring, evaluating and reporting.
- Inspirational Leadership
- Operations Risk Management
- Sound Financial Management Skills
- People Management and Development Skills
- Sound IR knowledge
- Sound OHS knowledge
- Ability to work under pressure and rapidly shift gears mentally between the many and varied issues that require being dealt with on a daily basis.
- Ability to work independently and demonstrate initiative.
- Emotional Intelligence

**Personal Attributes**:

- Committed
- Professional
- Resilient
- Results Oriented
- Customer Focused
- Entrepreneurial Spirit
- Creating and maintaining high quality and standards.
- Flexible
- A “people’s person”; someone who gets along with people easily and works harmoniously with others.