Service Desk Agent

2 days ago

Eastern Cape, South Africa Rhodes University Full time

**Service Desk Agent (Grade 8)**

**Information and Technology Services**

**Main Objectives**

The Service Desk provides excellent customer service to all staff and students for the resolution of their computing needs and problems.

**The Requirements**

Grade 12 plus approximately 2 years’ relevant experience where such experience includes working in an IT Help Desk environment
- Previous administrative experience within a computerized environment.

**Application Process**

**The following documents are required**:

- A comprehensive CV and relevant qualifications which should include the following:
- Reasons for leaving your current and previous jobs.
- A strong and succinct motivation which tells us your interest in the post and suitability relative to the job requirements.

- Short-listing meeting date to be confirmed.
- The selection process that will be followed for this post will include an assessment and/or presentation and an interview.

**Remuneration per annum (Grade 8)**:
Basic Pensionable Salary per annum: R266 637

Cost to Company per annum (Approximately): R371 071

**Closing Date: 18th December 2024**

Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply. Please note all appointments are made in line with the requirements of the Employment Equity Act of 55 of 1998, as amended, the Immigration Act No. 13 of 2022 and the University's Recruitment and Selection policies.

Our core values and principles are the foundation of our commitment to creating a positive, supportive, and enabling environment. These values guide our decisions, actions, and how we engage with each other as we work to achieve our vision and mission. These values are:
**Diversity; Integrity; Respect; Excellence; Collegiality and Compassion

  • Service Desk Agent

    1 week ago

    Cape Town, South Africa AVI Limited Full time

    **AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

  • Service Desk Agent

    4 days ago

    Cape Town, South Africa AVI Limited Full time

    AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...

  • Service Desk Agent

    1 week ago

    Cape Town, South Africa NTT Data Full time

    **Job Summary**: The Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level...

  • Service Desk Agent I

    2 weeks ago

    Cape Town, South Africa IOCO Full time

    We are seeking a dedicated Service Desk Agent who excels in proactive system monitoring, daily application checks, and effective event management. This role requires strong multitasking abilities, adherence to instructions and working procedures, and a commitment to accurate correspondence and documentation. .What you'll do:Requires performing daily...

  • Service Desk Agent

    1 week ago

    Cape Town, Western Cape, South Africa NTT Data Full time R250 000 - R500 000 per year

    Job Summary:The Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level agreements...

  • Inbound Service Desk Agent

    7 days ago

    Cape Town, South Africa Energia Consulting Full time

    First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

  • Global Service Desk Agent

    2 days ago

    Cape Town, South Africa NTT Data Full time

    **Job Summary**: The Global Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level...

  • Service Desk Agent

    7 days ago

    Cape Town, South Africa AVI Limited Full time

    **AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

  • Desktop Support Service Desk Agent

    2 weeks ago

    Cape Town, South Africa Tych Business Solutions Full time

    Introduction The Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level agreements...

  • L2 Service Desk Agent

    1 week ago

    Cape Town, South Africa NSC Global Full time

    Overview: Providing 2nd level German - English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client and support the local team members, from a Team Lead perspective. To be a successful...