Desktop Support Service Desk Agent
2 weeks ago
Introduction The Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level agreements (SLAs). Duties & Responsibilities Respond to incoming support requests via phone, email, chat, and ticketing systems. Diagnose and resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software applications. Log and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Remedy). Escalate unresolved issues to appropriate resolver groups or higher support tiers. Maintain accurate documentation of all support activities and resolutions. Monitor system alerts and prioritise incidents based on impact and urgency. Provide remote support and guidance to users across different time zones. Contribute to the knowledge base by documenting solutions and troubleshooting steps. Ensure compliance with ITIL processes and internal policies. Participate in major incident management and post-incident reviews. Desired Experience & Qualification Matric and equivalent (Bachelors degree preferred). 3 years in a technical support or service desk role. Basic networking knowledge. Familiarity with Microsoft Office Suite and remote support tools. Experience with ticketing systems and ITIL framework. Google Workspace. Understanding ITIL methodologies. #J-18808-Ljbffr
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Service Desk Agent
3 days ago
Cape Town, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...
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Service Desk Agent
1 week ago
Cape Town, South Africa AVI Limited Full time**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...
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Service Desk Agent
1 week ago
Cape Town, Western Cape, South Africa NTT Data Full time R250 000 - R500 000 per yearJob Summary:The Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level agreements...
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Desktop Support Technician
3 days ago
Cape Town, South Africa Tracking Talent Full timeKEY INFORMATION TITLE: Desktop Support Technician REPORTING LINE: Head of Desktop Support LOCATION: BUSINESS UNIT: PURPOSE OF THE ROLE The IT Desktop support team is responsible for providing desktop services for our Clients owned desktop / laptop devices that connect to the network. It is a key role aimed at providing professional, efficient service to...
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IT Desktop Support Technician
2 weeks ago
Cape Town, South Africa Future Careers Full timeSUMMARY: Future Careers is seeking an experienced IT Desktop Support Technician to join a fast-paced retail environment based in Wynberg. POSITION INFO: The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach to supporting both store and head office staff. This role requires hands‑on...
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Service Desk Agent
7 days ago
Cape Town, South Africa AVI Limited Full time**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...
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IT Desktop Support Technician
2 weeks ago
Cape Town, South Africa Future Careers Full timeThe ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach to supporting both store and head office staff. This role requires hands-on experience, reliability, and the ability to work effectively under pressure in a dynamic retail setting. Job Description: Technical SupportProvide desktop...
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Service Desk Agent
1 week ago
Cape Town, South Africa NTT Data Full time**Job Summary**: The Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level...
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IT Desktop Support Technician
3 days ago
Cape Town, South Africa Novus Holdings Full time**Job Desciption**: At Novus Print, we value the expertise and dedication of our team members. We are currently seeking to appoint an Information Technology Desktop Support Technician who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems **Key Duties and...
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it desktop support technician
1 week ago
Cape Town, Western Cape, South Africa Queenspark Full time R150 000 - R250 000 per yearTitle:IT Desktop Support TechnicianLocation:Head OfficeDepartment:ITReports to:IT Operations ManagerRequirementsGrade 12 plus certifications such as A+, N+, or MCDST (or working toward them).At least 5 years' hands-on experience in desktop support and service desk environments.Strong knowledge of Windows OS (2010–11) and Windows Server...
