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Warehouse Dispatch Controller

3 weeks ago

Centurion, South Africa Leroy Merlin Full time

Objective: Warehouse shipping & receiving associates are tasked with making sure that items are received, processed, and shipped accurately. The job will include data collection, documenting shipments, working with vendors, and tracking orders while working closely with the warehouse clerk. Shipping and receiving associates may also pick, pack, and ship orders to customers. Key Responsibilities Contribute to customer satisfaction by ensuring, with reliability, speed, and safety, the availability of stocked items for internal and/or external customers. Optimize customer satisfaction - To receive orders, whether it comes from carriers, reception areas... and check its quantity and quality against the order documents (carriers, suppliers, customers...)." - Report anomalies: disputes and possibly initiate them. - Distribute orders according to flow set up of the LLS ( DFC, bulk reserves and Cross Dock). - Store it in the designated storage location for delivery to internal and/or external customers. - Prepare orders for customers (based on their assignment). - Ensure the organization and cleanliness of the area under their responsibility. - Adhere to procedures and rules regarding property and personal safety. - Alert their Admin Clerk/DM and HOD of observed malfunctions. - Depending on their assignment, welcome, guide, all visitors to the LLS. Team collaboration - Develop one's skills using all available means: binders, desk tops, etc. - Make oneself available to colleagues to transfer knowledge, train new logistics employees. - Report information to their Admin Clerks/DM. - Contribute to fostering a positive team spirit through exemplary behavior, thereby participating in maintaining a good social atmosphere. Wealth creation and resource optimization - Adhere to rules, be attentive and vigilant in all handling techniques and use of equipment to prevent breakage. Maintain in good working condition the handling tools and equipment that are used. - Declare all anomalies and disputes observed. - Monitor for unknown shrinkage (stock loss). - Adjust work schedule according to product flows and/or internal and external customers. - High school diploma or equivalent. - 2-10 years of experience in Logistics/Supply Chain - Strong communication and customer service skills. - Ability to work flexible hours, including evenings and weekends. - Proficiency in using WHMS systems and basic computer skills. - Physical stamina to stand, walk, and lift heavy items. - Excellent interpersonal skills and ability to build rapport with team members. - Attention to detail and ability to multitask in a fast-paced environment. - Team player with a positive attitude and willingness to learn.