Account Manager

**Company Description** Who are Experian?**

We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Experian Gjeldsregister is one of 3 licensed debt registries in Norway. We are operating under the supervision of the Norwegian Financial Supervisory Authority (Finanstilsynet). A debt registry is one of the sources that is being used by financial institutions when assessing a consumer’s creditworthiness. Our registry currently consists of all unsecured consumer loans. Soon the registry will also be extended with secured loans (e.g. mortgages). Experian Gjeldsregister is a subsidiary of credit bureau Experian AS.

**Job Purpose**

This role is responsible for achieving agreed Recurring revenue and New Business targets by developing new and repeat business opportunities from existing and new customers. This role is also responsible for developing strong relationships with clients and connecting with key business executives and stakeholders to communicate the company value proposition.
**Job Description** Client Management**
- Demonstrate an understanding of Experian's proposition and be able to articulate this in the context of client need
- Protect and enhance client and other external relationships
- Responsibility for NPS results and action plans
- Assist in managing client debt
- Validate Engagement Plan with Clients

**Portfolio Management**
- Carry out Portfolio planning and set out mitigation strategy as appropriate
- Plan, maintain and execute Account Plans - this includes a plan for revenue growth, contact strategy and Experian team roles and responsibilities.
- Manage opportunity through the Sales Process from Identification through to Execution of Sale
- Build and maintain account plan to support revenue goals and objectives
- Validate account plan with client
- Build and implement effective contact strategy
- Carry out SWOT Analysis on region to ensure that sales strategy is aligned
- Identify cross/upsell opportunities
- Identify account team / cross-functional resources to input to Account Plan Objectives
- Research and demonstrate a deep knowledge of the structure of the organizations
- Manage contract renewal process
- Co-ordinate relevant resources for legal and commercial negotiation

**Sales Process Management**
- Carry out Strong Opportunity pipeline and forecast management
- Liaise with Sales Coordinator and develop a working relationship that will increase productivity and maintain sales excellence and customer centricity.
- Liaise with CSC and develop a working relationship that will maintain customer centricity across the Account managers portfolio.
- Manage the forecast cycles as per Experian’s financial cycles through the CRM tool such as Salesforce
- Input CRM solution as a single source of truth
- Manage opportunities and co-ordination of resources and status updates through CRM tool
- CRM data quality custodian - as the originator of opportunity data the onus is on the AM to enter accurate information into the CRM because it will be consumed by the rest of the business for forecasting and other planning and reporting activities

**Experian collaboration, knowledge and brand**
- Demonstrate a broad knowledge of our products and services
- Demonstrate an understanding of the Experian organization
- Demonstrate knowledge of the go to market plan
- Present proposals which demonstrate 'thinking out of the box' to position services
- Research Experian solutions and their value propositions
- Understand Experian's competitor landscape
- Understand any relevant regulatory impacts on Experian and our Clients
- Live' the Experian Brand through Digital Selling / Social Platforms
- Communicate Experian Vision in all internal and external interactions

**Broad Market Knowledge**
- Cultivate a curious and innovative mindset
- Identify internal stakeholders
- Have a broad knowledge of the market and our competitors
- Build broader knowledge into presentations to customers

**Qualifications** Knowledge**
- Able to work collaboratively in teams
- Adapt quickly to change and multiple demands
- Analytical skills necessary to develop and maintain a robust sale, reporting, analysis and forecasting system
- Analytics industry knowledge
- Articulate and positive communication
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