Jr Customer Success Manager
3 days ago
**Description** Customer Success Managers build relationships with customers. They act as the main point of contact between a company and a customer. CSMs ensure customers receive ongoing value from their purchase. **Requirements**: Experience with Client Management, Client Retention, Upselling/Cross selling Can have background in Customer Service and/or Sales 1-2 years experience in Customer Success Management role **Responsibilities** - Maintain a ‘high-level view" of the entire support process - Share feedback from the client with the internal team and vice versa - Conduct regular meetings/catch-ups with customers - Send out Quarterly NPS Survey and identify customer sentiment/temperature on a weekly basis - Send out Quarterly Report to customers - Send out Monthly Business review internally - Be a point of contact for clients - Communicate training/headcount needs to the Training/Recruitment Team. - Ad-hoc tasks, relating to the role. **Nice to have** Exposure to different omni channel platforms like Zendesk, Gorgias, etc. Working conditions - Conducive to Zoom calls (great internet speed, quiet environment, back up internet) **Skills** CUSTOMER SUCCESS CLIENT RETENTION CLIENT MANAGEMENT
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Customer Success Manager
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeFull-Time | Competitive Salary + Benefits Make an Impact as a Customer Success Manager! Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities,...
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Customer Success Manager
2 weeks ago
Cape Town, South Africa Polarium Full time**About the job** We are on the lookout for a **Customer Success Managers** to join our global Customer Success Management team. This new team will be focusing on customer contract fulfillment from an operational perspective and work in close collaboration with appointed customer(s), KAM as well as operations. The Customer Success management team is a...
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Customer Success Manager
1 day ago
Cape Town, South Africa Electrum Payments Full timeIf you are business-minded with a customer-first attitude, are committed to building long-term, trusted relationships with customers and team members, and have B2B experience in enterprise software industry then Electrum’s customer success manager role will be perfect for you. You will nurture customer loyalty and guide customers to realise success from...
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Customer Success Manager
1 week ago
Cape Town, Western Cape, South Africa Grow Big Ventures Full time US$15 000 per year**Up to $1,250 USD per month**Company DescriptionGrow Big Ventures is a consulting marketing firm that helps businesses build internal sales/marketing systems. We look to partner with growing companies to accelerate their revenue.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will build strong...
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Customer Success Manager
1 day ago
Cape Town, Western Cape, South Africa Sirion Full time R1 200 000 - R3 600 000 per yearAbout SirionSirion is the world's leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Manager of Customer Success
1 day ago
Cape Town, Western Cape, South Africa Sirion Full time R800 000 - R1 200 000 per yearAbout SirionSirion is the world's leadingAI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Customer Success Manager
5 days ago
Cape Town, Western Cape, South Africa Redherd Full time R900 000 - R1 200 000 per yearAbout the RoleYour mission is to ensure that customers are supported, engaged, and maximizing the value of the product. This role requires a deep passion for both technology and people.As a Customer Success Manager (CSM), you will be responsible for onboarding new customers, guiding them through the product's features and deployment, and maintaining ongoing...
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Customer Success Manager
3 days ago
Cape Town, South Africa Graylink Full time**Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for a Customer Success Manager to join our team in Cape Town. You will manage a global portfolio of mid to enterprise sized clients and help them to achieve better recruiting results by using our technology. Our digital talent solutions help...
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Customer Success Manager
1 week ago
Cape Town, South Africa Content+Cloud Full timeDo you see yourself as a confident Customer Success Manager? Are you someone that leads with change? has a great love for the full 360 customer experience, results-driven and posse values that would exceed a customer's expectations? This job calls for someone who wants to see their career grow & customers succeed - and will go the extra mile to achieve...
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Customer Success Manager
3 weeks ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Manager Lead Inbound Growth & Customer Excellence for a Top Legal Fintech Cape Town Hybrid (3 days in-office) | R55 000 - R65 000 p/m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm) About Our Client Our client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life's most challenging legal moments. Specialising in...
