Customer Success Manager

2 weeks ago

Cape Town, South Africa Polarium Full time

**About the job**

We are on the lookout for a **Customer Success Managers** to join our global Customer Success Management team. This new team will be focusing on customer contract fulfillment from an operational perspective and work in close collaboration with appointed customer(s), KAM as well as operations. The Customer Success management team is a global discipline under business area Revenue Generations and will be operating regionally. Client accounts are within the telecom and energy storage segments.

As a Customer Success Manager, you will monitor Polarium’s performance and contract fulfillment through KPIs, report these to customer and follow up on Root Cause Analysis, Corrective Actions, Back on Track, and preventive actions. You will cooperate with customer regarding forecasts and forecast accuracy. You will be responsible for managing reoccurring communication with customer when constraints or phase out/ins until back on track.

This position is based in **Cape Town, South Africa.**

**Qualification and experience**:

- Minimum 3-5 years’ experience from working with large global customer accounts as either a Customer Success Manager, or in a customer Service role, inside sales role or as a customer facing project manager
- Experience from creating, analyzing, and reporting KPIs internally and externally
- Experience from driving and implementing new or improved processes and ways of working with customer
- Excellent knowledge in Microsoft Office package
- Excellent English skills both verbally and in writing, French is a plus

**Personal traits & Abilities**:

- Enjoy working in a fast-phased company environment
- Customer-focused and proactive
- Pay attention to details and service-minded
- Team-oriented with great collaboration skills
- Good at taking on responsibilities and follow through

**We’ve enabled endless energy since 2015.**

Our frontier tech in energy storage systems has reached all over the world and transformed the renewable energy industry. We’re one of Europe’s fastest growing companies with 700+ employees located in over 4 continents and counting. Our valuable diversity, creativity and top-class engineering is the code we use to unlock the most complex sustainability problems in energy.

**Plug into Polarium.

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