Program Operations Associate

3 days ago

Cape Town, South Africa Boldr Full time

About the role:
As a Program Operations Associate, you are responsible for managing the program operations for the majority of Bolder’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

**Responsibilities**:

- Set up programs in Bolder’s back-end and configure the program, according to partner specifications.
- Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
- Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction
- Communicate directly with mentors and mentees who request extra support
- Collaborate closely with other Program Operations Associates to prioritize and execute on implementations tasks on tight turnarounds
- Pull, clean, and manipulate program data for partner-specific needs
- Send regular outreach to partners to highlight the value of their programs
- Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials
- Example goals/KPIs include:

- Minimize mentees waiting to be matched across programs
- Support the Program Health Manager and Program Success Manager in maximizing participant engagement and satisfaction across programs
- Support Program Success Managers in decreasing time to value for partners

**Requirements**:

- 2 years work experience
- A high degree of personal organization, project management competence, and attention to detail
- High accountability and the ability to prioritize deadlines in a fast-paced environment
- Strong written and verbal communication skills
- The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes
- Proficiency in cleaning and manipulating data in Excel or Google Sheets
- U.S. work authorization
- 75% EST working hours overlap
- Preferred Qualifications:

- Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack
- Experience working in a startup environment and navigating ambiguity
- Prior full-time remote experience
- Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership

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