Digital Distribution Specialist: Kzn

What will you do?

This career opportunity is available at SHA Risk Specialists a division of Santam for a Digital Distribution Specialist, who will be based in Durban. What will make you successful in this role?

Underwriting
Quoting and dealing with queries from brokers on any referrals that arise out of the digital platform.
Managing administrative processes and accounts issues arising out of the use of the system.
Dealing with frequently asked questions.
Providing guidance to users (brokers) on the use of the system.
Building and managing profitable portfolios with the Pocket Underwriter system.

Business Development
You will be responsible for business development for the KZN region
Bring your value and knowledge to extend us into new opportunities.
Drive use of the Pocket Underwriter for KZN brokers to generate their own quotes and policy documents on renewal business.
Responsible for the relationships with KZN Brokers, Referral and other business partners
Ability to think strategically and create new opportunities, as well as the operational understanding to ensure delivery on those opportunities to the benefit of SHA and the wider Santam group.
Set and drive a high performance culture.
Effective management of the business unit’s budget and its resources. Detailed understanding of the financial drivers of a business is key.
Build strategic and operational alliances with business units within SHA and the wider Santam group.
Keep all stakeholders abreast of legislative changes by regulatory bodies and the opportunities they may bring to the group.
Deliver results as per agreed KPI’s.

Marketing and sales
Calling on brokers with a view to discussing the range of digital products available through SHA.

**Conducting presentations to brokers to deal with**:
The benefits of the range of digital products
The differences between standard and digital products
Driving sales through the Pocket Underwriter.

Events and Training
Training of brokers on the use of Evolution and EVO PI on the Pocket Underwriter.
Training of brokers on specialist covers

Digital Client Liaison
Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
Provision of telephonic backup and answering services to the digital distribution division.
Manage broker queries on the usage of the Pocket Underwriter
Handle credit control queries and errors
Assist with the administrative process of moving risks into the digital platform
Continuously monitor quality and accuracy of the documents and KIT records produced by the system
Participating in ongoing system testing Qualification and Experience

Matric
Appropriate tertiary qualification a preference
RE 5 & FAIS Compliant preferred.
Minimum 3 years’ experience in the insurance industry.
3+ years of Underwriting experience or relevant professional liability experience.
Added experience with Liability, D&O, and A&H will be beneficial but not totally necessary as training will be provided Skills

Comfortable with social media
Self-starting
Strong sales and presentation skills
Solid broker relationships
Administrative Skills
Attention to Detail
Client Orientation
Communication Skills
Initiative
Teamwork Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.