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Client Relationship Liaison

3 weeks ago

Sandton, South Africa Regenesys Business School Full time

**Job Purpose**

To act as the primary point of contact for clients, ensuring their satisfaction and retention by understanding their needs, providing tailored solutions, and fostering long-term partnerships. The role also involves identifying new opportunities to expand the business and meet revenue targets.

**Key Responsibilities**
- **Client Relationship Management**:

- Develop and maintain strong, lasting relationships with clients.
- Act as the primary liaison between the company and its clients.
- Ensure regular communication and provide updates on services, products, and solutions.
- **Account Management**:

- Understand clients’ business needs and provide relevant IT, PABX, and telecommunication solutions.
- Monitor account performance and proactively address any issues.
- Maintain detailed records of client interactions and preferences in CRM systems.
- **Sales and Business Development**:

- Identify opportunities for upselling, cross-selling, and renewing contracts.
- Collaborate with the sales team to develop proposals and close new business deals.
- Achieve or exceed revenue targets and KPIs.
- **Problem Solving and Support**:

- Address client concerns promptly, escalating to technical teams when necessary.
- Coordinate with internal departments to ensure service delivery meets client expectations.
- Provide feedback to management to improve products and services.
- **Market Insight**:

- Stay updated on industry trends, competitor activities, and emerging technologies.
- Use insights to recommend service improvements and innovative solutions to clients.

**Required Qualifications and Skills**

**Education**:

- Bachelor’s degree in business administration, IT, Telecommunications, or related field.

**Experience**:

- 3-5 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
- Proven track record of achieving sales targets and managing multiple client accounts.

**Skills**:

- Strong communication and interpersonal skills.
- Ability to understand technical concepts and explain them in simple terms.
- Proficiency in CRM tools and Microsoft Office Suite.
- Analytical and problem-solving skills.
- Excellent organizational and time management abilities.

**Key Competencies**:

- Client-focused approach with a commitment to delivering high-quality service.
- Strategic thinking with the ability to identify business opportunities.
- Resilience and adaptability in a fast-paced environment.
- Team player with strong collaboration skills.

**Preferred Qualifications**:

- Knowledge of PABX systems, VoIP, cloud solutions, and telecommunication technologies.
- Certification in ITIL, Cisco, or similar is a plus.

**Job Types**: Full-time, Permanent

Pay: R20 000,00 - R30 000,00 per month