Ebu Sales Consultant

2 weeks ago

Midrand, South Africa Cell C Full time

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team on a 6month contract as an **Enterprise Business Unit Sales Consultant**to join our dynamic team of **#Unstoppables.** **Purpose of the Job**: **Main Responsibilities** **Account management** Manage and nurture relationships with key accounts, ensuring elevated levels of customer satisfaction and retention. **Sales Growth** Identify opportunities for upselling and cross-selling mobile and fixed products and services to existing clients, driving revenue growth. **Strategic Planning** Develop and implement strategic account plans to achieve business objectives and sales targets. **Customer Engagement** Act as the primary point of contact for key accounts, addressing their inquiries, resolving issues, and providing tailored solutions. **Market Analysis** Monitor market trends, competitor activities, and customer feedback to identify new business opportunities and areas for improvement. **Collaboration** Work closely with internal teams, including marketing, product development, customer support, as well as the Partner and Key Account Management teams to ensure a seamless customer experience. **Reporting** Prepare and present regular reports on account performance, sales activities, and market conditions to senior management. **Perform any other related duties as requested by Management** Work consistently according to standard operating procedures. Analyze situations and take necessary action to ensure quality is maintained within SLA timeframes. Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards. Ensure complete documentation is received and verifying stock availability prior to documentation submission to vetting or operations. **Minimum Qualifications** Matric / Grade12 Cell C systems and process knowledge would be an advantage **Experience** 5 years’ experience in administration is essential, preferably in fast moving industry ICT Experience (GSM)is preferable "Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."

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