Customer Care Representative

1 week ago

Pretoria, South Africa IGrow Wealth Investments Full time

IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a **Customer Care Representative **to join their team in **Pretoria**.

**To qualify for this position, you need**:

- Matric
- Minimum 2 years of experience in a similar role
- Excellent communication skills.
- Telephone etiquette
- The ability to multi-task and stay organized
- Familiar with CRM systems and practices.
- Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
- Experience in the property industry beneficial

**Duties and responsibilities include**:

- Contact every client that enquires on rental properties through the CRM system.
- Make a minimum of 100 - 120 outbound calls per day.
- Complete viewing registers for the Rental Agents every day with the details of the clients that have confirmed attendance.
- Keep track of client attendance at viewings by following up with the Rental Agents the next day. If the client did not attend the viewing, contact the client and reschedule.
- Keep detailed notes on the CRM system.
- Attend to inbound rental viewing queries.
- Assistance with ad-hoc duties when and if required.

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