Customer Care Support

1 week ago

Pretoria, South Africa Growthpoint Properties Full time

Customer Care Support

Job grade - B3

Job purpose

The incumbent will act as a point of reference for clients who need assistance or information and assist customers with complaints and queries. Keeping record of customer interactions and transactions.

Duties and responsibilities
- Customer Care and reception duties - interacting with customers at busy kiosk
- Track customer and tenant complaints
- Answering the telephone, screening and directing calls to other staff members as well as providing basic information to callers
- Record telephone messages
- Gift Voucher Sales
- Relieve receptionist when needed
- Dealing with customer / client queries and ensuring a professional interaction to resolve queries.
- Acting as the point of reference for clients who need assistance or information
- Understanding client’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the company
- General office duties e.g. Filing, Photocopying etc
- Assist with monthly turnover collation and capturing
- Ongoing inspection and reporting of day-to-day operational issues

Qualifications & Experience
- Minimum Matric plus 2 years of frontline/ customer services / receptionist experience

Competencies and Skills
- Excellent verbal and written communication skills (very critical).
- Well-developed interpersonal skills.
- Good computer skills. Particularly with MS Office & Excel
- Proven track record of client liaison
- Impeccable telephone etiquette

Working conditions
- The nature of this position is very flexible and will not be limited to above mentioned duties only.
- The incumbent will be required to work alternate weekends (Saturdays and Sundays) and will have 2 days off during the following week (Monday and Tuesday)

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