Customer Support

3 days ago


Pretoria, South Africa Ergasia Placements Full time

Are you passionate about delivering exceptional customer service? My client, a leading UK-based company specialising in healthcare software and care, is seeking **5 Customer Support Consultants** to join their dynamic team. This is a fixed term contract with the potential of going permanent.

If you have **2+ years of call centre experience** within the **BPO industry**, this could be the perfect opportunity for you

**Location**: On-site in **Pretoria East**

**Salary**: R10 000 basic + Commission on KPIs

**Minimum Requirements**:

- Completed Matric
- At least 2 years' experience in a call centre environment in the BPO industry in a customer care consultant.
- AT least 1 year's sales experience.
- Fresh desk experience.
- Clear, neutral English accent.
- Taking clients on a digital journey and supporting them.
- Dealing with and queries that arise.
- 30-35 tickets per agent per day.
- KPI: NPS = 10
- KPI: 95%+ FCR, First Response, Resolution & CSAT SLAs

For more information please contact:
**Ergasia Placements



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