Support Administrator to Be Based in Bellville, Cape Town

1 week ago

Northern Suburbs, South Africa Mint Kulca Full time

Western Cape, CPT - Northern Suburbs
- Monthly Basic Salary (Market related)

** SUPPORT ADMINISTRATOR to be based in Bellville, Cape Town**

Are you passionate about delivering exceptional customer service and ensuring seamless operational support?

Our client is looking for a **Support Administrator** to join their growing team.

**The Support Administrator will play a key role in ensuring smooth and efficient operational support by**:

- Tracking and resolving customer issues
- Providing administrative and technical assistance
- Maintaining clear, professional communication with clients and internal teams

Your work will directly contribute to enhancing customer satisfaction and optimizing the performance of the support team.

**About the Company**: Our client provides real-time IoT monitoring and control solutions that help businesses protect assets, remain compliant, and operate more efficiently.
With active deployments across Southern Africa, West Africa, Asia Pacific, North America, South America, and Europe, they deliver reliable and scalable IoT systems trusted by industries worldwide.

**THE MINIMUM REQUIREMENTS FOR THE ROLE ARE**:Non-Negotiable**:

- Matric / Grade 12 certificate or equivalent qualification,** WITH** a minimum of 2 years’ experience in a customer support, administrative, or operations support role.
- Familiarity with customer service or ticketing environments **AND** experience using ticketing systems such as Jira, Zendesk, Freshdesk, or HubSpot Service Hub.
- Proficiency in Microsoft Office Suite
- Exceptional written and verbal communication skills, **WITH**the ability to craft clear, professional customer correspondence and internal updates. Must also be comfortable managing both inbound and outbound calls.
- Must hold a valid driver’s licence and have a reliable vehicle.

**Will also count in your favour if you have**:

- Experience with knowledge base or documentation tools such as Confluence.
- A Diploma or tertiary qualification in Administration, Customer Service, or a related field.

**DUTIES WILL INCLUDE**:

- **Communicating proactively with customers**, providing progress updates, follow-ups, and closure confirmations to ensure a positive support experience.
- **Tracking and monitoring ticket statuses**to prevent unresolved or lost queries and ensure timely follow-up and resolution.
- **Assisting with scheduling, data entry, and documentation** tasks for the support team, maintaining accurate and up-to-date records.
- **Maintaining and updating the knowledge base** or documentation repositories to support continuous learning and efficiency within the team.
- **Coordinating with operations, sales, and other departments** to ensure customer queries, follow-ups, and resolutions are completed effectively.
- **Tracking key performance indicators (KPIs)**such as response and resolution times, to help identify areas for improvement in service delivery.
- **Identifying and escalating overdue or high-priority issues** to senior support staff or managers to ensure prompt attention and resolution.

For more information please contact:
Lisa-Michele Richards

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