Senior Administrator

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards
programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables
business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies
and organisations care for and reward their employees and members. Through our own network of advisers
or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial
Role Purpose

Effective execution of retirement fund administration in line with business, legislative and industry requirements,
thereby improving overall client experience.
Requirements

**Experience and Qualifications**
- Grade 12
- 5 Years' Employee Benefits experience
- Knowledge and understanding of Life Insurance products and services, Insurance Legislation and Pension
- Knowledge of Pension Funds Act and Treat your Customers Fairly
- 1-2 Years' leadership experience will be advantageous
Duties & Responsibilities

**Responsibilities and work outputs**:

- Assess all claims information and forward all incomplete documentation to the relevant stakeholder for
resolution.
- Resolve escalated claim queries and ensure queries are processed in a timeously manner.
- Monitor and manage the adherence to the service level agreements for authorisations.
- Be responsible for, coaching and guiding the claims team in claims management processes and
procedures.
- Competence and high level of understanding of retirement fund daily processing, including contributions
processing and managing defaults in line with S13A of the PFA.
- Ability to coach and guide Administrators in exits processing including, Withdrawals, Retrenchments,
Retirements as well as guiding Administrators in Death claims processing in line with S37 of the PFA.
- Ability to understand and resolve member and employer queries expeditiously.
- Ability to perform reconciliations on member transactions to resolve complex queries.
- Ability to coach and guide Administrators in day to day functions.
- Assist the Administration Manager in their day to day oversight duties of the Administration team and
stand-in when the Manager is not available.
- Ensure that the necessary risk management controls are in place.
- Assess, quality control and authorise the payment of claims.
- Provide factual, logical, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients, internal and external stakeholders.
- Deliver on service level agreements with all stakeholders to ensure that client expectations are met and
managed.
- Make recommendations to improve client experience and fair treatment of clients within area of
responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and
provides exceptional client service.
- Ensure compliance to regulatory Treating Customer Fairly outcomes.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning,
improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas
are actively shared between team members.
- Encourage innovation, change agility and collaboration within the team.
- Develop and maintain productive and collaborative working relationships with peers, team members and
stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Responsible to manage, identify and mitigate risk through the adherence of the claims process.
- Identify to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate
forum.
Competencies
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Collaboration
- Impact and Influence

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.