Manager: Payment Acceptance Technology

**Manager: Payment Acceptance Technology**

**Requisition**: 137209
**Role: Manager**:Payment Acceptance Technology
**Talent Acquisition Specialist**:William Mtsweni
**Closing Date**: 07 March 2025
- Job Family
- Administration, Operations and Facilities
- Career Stream
- Operations
- Leadership Pipeline
- Manage Others

**Job Purpose**
- To lead the payment acceptance technology unit within Nedbank with specific focus on:

- P&L Management of the POS estate across all terminal trading channels
- Implementing, utilising Android POS capability to provide optimal cost of ownership while maximising and capitalising on revenue generating avenues
- Terminal Life Cycle Management (Alignment to best practice, Procure, Maintain, Dispose, Replacements and POS Value stream and CVP management)
- Direct management of the Repair centre as well the POS administration team

**Responsibilities**:

- Leverage comprehensive market and industry insights to outperform the competitors.
- Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Enhanced the credibility and value-add of the function.
- Contribute to department budget by providing input to operational forecast.
- Minimise operational costs by managing cost effectively within budget.
- Increase Nedbank's market share and revenue through the Payment acceptance technology function.
- Reduce revenue leakage by optimising revenue collection processes.
- Short-term results achieved while ensuring long-term growth.
- Optimised/improved organisation, systems and processes in ways that delivered productivity gains and service excellence.
- Decisions made in the best interest of the business, not just the function.
- Problems solved at the lowest possible level 4.
- Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
- Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
- Obtain and provide feedback by meeting with internal and external stakeholders.
- Highlight risk by reporting exceptions.
- Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
- Ensure accuracy by implementing preventative and corrective activities.
- Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
- Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
- Meet reporting requirements by compiling and contributing to reports.
- Make and implement informed business decisions by analysing operational/business reports.
- Optimise productivity by implementing capacity management principles.
- Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification
- Degree or diploma in related area (finance, credit, business management, administration, project management)
- Minimum Experience Level
- 5 years at a strategic level plus 6-8 years at an operational level in a corporate environment

**Technical / Professional Knowledge**
- Banking knowledge
- Business Acumen
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Behavioural