Director, Products and Solutions

2 days ago

Johannesburg, South Africa Mastercard Full time

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Director, Products and Solutions - Acceptance

Bring their deep knowledge of acceptance products, services or platform capabilities to a solution-selling environment.
- Drive acceptance growth in the market that includes locations and turnover
- Understand the product strategy and grow traditional and low cost acceptance in the market
- Accountable for having a deep understanding of the acceptance product, service or platform
- Provide visibility to the CSCL and SA on latest acceptance product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
- Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

Support CSC value proposition development and sale:

- Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
- Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
- Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)

Drive localization, market enablement and support sales:

- Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
- Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on acceptance products
- Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and best practice sharing:

- Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
- Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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