Customer Service Representative
4 days ago
**Requirements**:
- A minimum of 12 months call centre experience
- 1 to 2 years customer service experience
- 1 to 2 years Banking Call Centre experience
- Familiar with Basic Banking fundamentals
- Debit Card experience
- Credit Card experience
- Personal Loans experience
- eCommerce experience
- SME Experience - Merchant Bank and Acquiring
- SME Experience - Issuing Bank and Issuer
- Familiar with principles relating to TCF (Treating Customers Fairly)
**Responsibilities**:
- Responsible for customer service on banking services and products through effective case management to clients
- The job includes analysing and troubleshooting all client requests and queries in accordance with company guidelines and scripts and if necessary, route calls to the appropriate resource in the appropriate service delivery sub-function
- Answer incoming calls for new and existing cases within the required timeframe, establish customer's needs through incisive questioning.
- Handle customer enquiries on all the channels
- Research required information using available resources
**Special Requirements**:
- Must be available to work rotational shifts, weekends and public holidays
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