Rta - Real Time Analyst
7 days ago
**Position Title: Real Time Analyst**
**Position Summary**:
The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact centerÂ
performance in real-time. The role requires timely and accurate reporting on a wide range of metricsÂ
including agent performance, call volume data, workforce utilization and other key metrics.
Key Deliverables:
â⁓† Real time management of multiple clients from the centralized command center
â⁓† Analysing trends like Offered Rate; AHT; Break Adherence; Shift Adherence; Login Compliance; Real TimeÂ
Shrinkage etc. Relevant suggestions to be shared with Planning team wherever required
â⁓† Raising relevant alerts to Operations for basic hygienic issues
â⁓† Tracking and logging different issues on real time to provide insights to operations and impacts onÂ
performance
â⁓† Monitoring schedule adherence to assist the management team in achieving target driven adherenceÂ
goals
â⁓† Managing publishing real time reports to the stakeholdersÂ
**Requirement**:
â⁓† Matric
â⁓† Excellent communication skills
â⁓† Proficiency in MS Office
â⁓† Advance Excel knowledge (Added benefit)
â⁓† Knowledge, experience and understanding of key contact centre performance metrics such as serviceÂ
levels, delivery against target intervals, call monitoring as well as schedule adherence
benefit)
â⁓† A minimum of 1 year experience on similar roles
â⁓† Clear credit and criminal records
Total Positions: 22
Last Date for closure: 17th July'23
-
Rta-lead
1 week ago
Randburg, South Africa iSON Xperiences Full timeThe position of the Real Time Lead is to **lead the team of Real-time Administrators **within the Workforce Management, **supporting all campaigns**. The RTA Lead is also expected to work across all teams of the Contact Centre to ensure that a service of excellence is rendered to the customer. A strong focus upon the delivery and achievement of staff...
-
Real Estate Agent
5 days ago
Randburg, South Africa Real Estate Brokers Full timeREAL ESTATE BROKERS is based in Johannesburg, South Africa. Our aim is to make every client’s real estate experience as simple as possible and as easy as possible. Our vibrant team tirelessly works to provide client-centred personalised solutions that meet our clients’ needs. We have serviced thousands of clients and built a reputation of being...
-
Quantitative Analyst
5 days ago
Randburg, South Africa Network Finance. Full timeAn exciting opportunity for a Quantitative Analyst! Reference: NFP -SHb-1 Duties & Responsibilities Are you passionate about data analysis and risk management? Do you thrive in a dynamic environment where your analytical skills can make a real impact? Join a leading professional services firm and be part of a team dedicated to driving innovation and...
-
Analyst: Critical Services
5 days ago
Randburg, South Africa Tracker South Africa Full timeThe 24HR Critical Services Division is seeking an Analyst to provide comprehensive crime analysis that enhances decision-making for vehicle recovery, crime prevention, investigation, and response. The role involves delivering accurate, timely, and actionable intelligence to internal teams and external stakeholders, including law enforcement, insurance...
-
Quantitative Analyst Johannesburg North
5 days ago
Randburg, South Africa Network Finance. Full timeAn exciting opportunity for a Quantitative Analyst! Are you passionate about data analysis and risk management? Do you thrive in a dynamic environment where your analytical skills can make a real impact? Join a leading professional services firm and be part of a team dedicated to driving innovation and excellence in risk management.We are currently seeking a...
-
Actuarial Analyst Johannesburg North
5 days ago
Randburg, South Africa Network Finance. Full timeReference: NFP -AA-1 Are you an ambitious Analyst with a passion for numbers and a keen eye for detail? Do you thrive in a dynamic environment where your analytical skills can make a real impact? We're currently seeking a talented Actuarial Analyst to join our Business Development Actuarial Team. Duties & Responsibilities As an Actuarial Analyst at our...
-
Specialist Solutions Analyst
1 week ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Analyst: Critical Services
7 days ago
Randburg, Gauteng, South Africa Tracker Connect Full time R150 000 - R200 000 per yearPosition SummaryIndustry:IT & InternetJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroductionThe 24HR Critical Services Division is seeking an Analyst to provide comprehensive crime analysis that enhances decision-making for vehicle recovery, crime prevention, investigation, and...
-
Lead Solution Analyst
1 week ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Analyst: Critical Services
7 days ago
Randburg, Gauteng, South Africa Tracker Network Full time R250 000 - R420 000 per yearListing reference: track_001527Listing status: OnlineApply by: 3 December 2025Position summaryIndustry: IT & InternetJob category: Call Centre and TelesalesLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionThe 24HR Critical Services Division is seeking an Analyst to provide comprehensive crime analysis that enhances...