Representative - Customer Service.commercial Operations Sa
1 week ago
**Key Performance Areas**:
**Task Complexity**:
- Consumer satisfaction.
- In branded store:
- accountable for cash and stock
- accountable for sales and meeting sales targets
- accountable for stock shortages
- Provide consumer advice and education / share product knowledge
- Manage stock in store:
- Management _of _shortages _. _
- Obsolescence
- Promotional stock merchandising
- Manage operations in store:
- Warranties
- Customer cell phone repairs (where applicable)
- Returns
- OBF’s
- Identify issues and resolve
- Communication, in outlet, and with MTN
- Maintain company’s policies and procedures.
- Manage and account for all cash.
- Conduct actual system transactions eg. activations, suspensions, migrations etc.
- Relevant paperwork and documentation.
- General Customer services: turnaround time, queuing time, accuracy, and productivity.
**Minimum Requirements**
**Education**:
- Matric/Senior Certificate
- Fluent in English
**Experience**:
- Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
- Experience working in a small to medium organization
**General Working conditions**
Will be required to work weekends (Saturday 9h00-17h00 and Sunday 9h00-15h00) as scheduled. Days off will be granted during the week
Working hours are 9h00 - 18h00 Monday to Friday
**KPI Measures**
- Turnaround time.
- CSI.
- Sales.
- Queuing.
- Stock and cash accuracy (shortages).
- Customer / consumer complaints.
- Merchandising standards.
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