Junior Technical Officer

6 days ago

Stellenbosch, South Africa Stellenbosch University Full time

Duties/Pligte**IT helpdesk within FoECUA**:
- Providing support for an IT helpdesk system;-
- Completing and accurate handling of all daily staff and student enquiries/problems;-
- Providing effective and efficient service and support to students and staff;-
- The ability to transfer computer hardware and software instructions to students and staff;-
- Report writing;-
- A desire to start a career in Information Technology.- **ICT hardware and software support within FoECUA**:
- Performing user printer maintenance;-
- Supporting academic staff in setting up laptops and audio-visual equipment in electronic classrooms, lecture halls and tutorial rooms;-
- Effective organisation of electronic classrooms as examination venues and general assistance to ensure that computers are all in working order;-
- Assisting with rolling out software in electronic classrooms, lecture halls, tutorial rooms and general user areas;-
- Ensuring that the placement of computer equipment and ensuring software requirements are met according to the agreed upon standards and service levels;-
- Securing general equipment and computers according to the required standards;-
- Supporting security camera systems, access control and all audiovisual systems within the FoECUA facilities (electronic classrooms and general user areas).- **Facilities management assistance**:
- Monitoring the general condition of electronic classrooms and other general working venues,including computer equipment, audiovisual projectors, screens, seating,lighting, ventilation and air conditioning, sound equipment, etc.;- Reporting deficiencies regarding electronic classrooms and other general working venues to the correct parties that are responsible to repair such deficiencies,and monitoring that such deficiencies are addressed timeously and correctly.
- **Other general tasks**:
- Performing certain administrative tasks within the FoECUA environment;-
- Maintaining stores and ensuring sufficient stock levels are present at all times and other general consumable materials for the FoECUA;-
- Effective performance of additional ad hoc duties as requested by the FoECUA Manager.Job Requirements/Pos Vereistes- Matric / Grade 12 equivalent;- Computer Literate (Microsoft suite: MS Word, MS Excel and MS PowerPoint);- Technical IT course attendance (Example: A+, S+, N+ or L+);- At least two years¿ frontline IT technical support experience;- The ability to initiate and monitor the solving of technical problems completely independently;- The ability to work effectively in a team, as well as independently when required to do so;- Excellent interpersonal skills;- The ability to effectively transfer knowledge to students and colleagues;- The ability to function within a multilingual environment.

Recommendation/Aanbeveling- An IT (Information Technology) formal qualification (A+ certificate or higher);-
- The ability to communicate in Afrikaans.

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