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Receiving Clerk

3 weeks ago

Durban, South Africa Clicks Group Limited Full time

**Listing reference**: 016345**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:Receiving**Location**:Durban - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks store for a Receiving Clerk who will report to the Store Manager.**Job description** **Job Purpose**: - To deliver service excellence through efficient monitoring of merchandise levels, driving availability of merchandise on the shop floor service and offering assistance to customers, leading to a positive customer experience. **Job Objectives**: - To efficiently execute all operational activities in a timely and efficient manner. - To maintain high levels of accuracy and care when receiving merchandise. - To ensure availability of merchandise through proactive planning in line with customer needs and sales. - To ensure the safe handling of merchandise at all times ensuring measures are taken to prevent shrinkage and loss. - To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. - To effectively execute stock principles in stockroom in line with company policies and procedures (Blueprint). - To effectively execute all returns within specified timelines and company policies and procedures. - To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. - To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". - To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. - To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. **Minimum requirements** **Qualifications and Experience**: - Essential: Grade 12 - Desirable: Relevant Retail/Business Management qualification - Desirable: experience in a customer facing role within a retail/FMCG store operations environment **Skills, Abilities and Job Related Knowledge**: - Basic math calculations - Retail/FMCG background and understanding of merchandising and promotions principles - Understanding of stock management procedures - Knowledge of customer service excellence - MS Office Skills (Word, Excel) - Planning and organizing skills - Problem-solving skills - Strong customer orientation - Good communication skills - Computer literacy - Numeracy skills **Competencies**: - Following instructions and procedures - Planning and organizing - Delivering Results and Meeting Customer Expectations - Relating and networking - Working with people - Persuading and Influencing - Coping with Pressures and Setbacks **Kindly note only applicants who meet the minimum requirements will be contacted.** **We are committed to the principles of Employment Equity.