Control Room Operator

2 days ago

Johannesburg, South Africa Aura Full time

**WHO WE ARE**

AURA is the world’s leading emergency response marketplace. AURA is a technology platform that enables anyone to access the closest vetted private security and medical response unit to their location, anywhere, anytime, using a connected device. AURA's vision is to create a world where everyone is safe. This is supported by a company mission focused on making emergency services more accessible, inclusive, and effective by creating and deploying incredible technology.

**WHO YOU ARE**

The control room operator's role is to effectively manage all types of test panic activations and fixed location activations using essential existing guidelines. The control room operator will be expected to monitor, identify, document, and investigate any inconsistencies that pertain to the safety and security of all user facilities, products, cash, property, and any other assets. It requires one to be practical, attentive to detail, adapt, and make decisions on the go—the controller must match the urgency behind every panic signal coming into the control room.

**WHAT YOU'LL DO**
- The controller will perform a handover or takeover checklist at the beginning and end of their shift
- SOPs and CMP use existing SOP guidelines to align with all types of activations and meet all customer expectations
- Manage all test and panic activations
- Handle dispatch callouts according to existing guidelines
- Handles NPS calls on the day shifts
- Report to the team leader/immediate senior person any issues hindering job performance, system delays, hardware, etc.
- Job training: The controller is expected to attend and follow training programs set by the company
- Perform daily control room tasks with high integrity and efficiency
- Monitor trends and report any unusual activity to the team leader
- Respond promptly to random checks and keep accurate records of all communication
- Keep a record of Impactful & Insightful incidents and provide a statement
- Monitor vehicle movements via our RapidSos software

**REQUIRED SKILLS AND EXPERIENCE**
- Panic Monitoring Experience
- Alarm Monitoring Experience
- Computer literate
- Excellent report writing skills
- Excellent typing skills
- Fluent in English
- No Criminal Record
- Must be PSIRA registered with Grade B

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