Client Relationship Manager

5 days ago

Johannesburg, South Africa Optimal Growth Technologies Full time

**Client Relationship Manager**

**Job Purpose**:
The Client Relationship Manager will be responsible for nurturing long-term client relationships, ensuring consistent service excellence, managing client accounts and projects, and driving retention and satisfaction. This role requires a proactive communicator and strategic thinker who can understand client needs, coordinate internal resources, and deliver tailored solutions to support client success.

**Key Responsibilities**:
**Client Relationship Management**:

- Act as the primary point of contact for assigned clients, building strong and trusted relationships.
- Understand client objectives and provide strategic guidance to align service delivery with their business goals.
- Conduct regular check-ins and business reviews to ensure alignment and satisfaction.

**Account Management**:

- Oversee client portfolios, ensuring accurate documentation, billing, contract renewals, and service agreements.
- Identify upselling and cross-selling opportunities to drive account growth.
- Maintain a deep understanding of client industries, products, and challenges.

**Project Management**:

- Coordinate client-specific projects from initiation to delivery, ensuring timely execution and stakeholder alignment.
- Manage project timelines, deliverables, and resources by liaising with internal departments (e.g. marketing, product, development).
- Track project progress and report updates to clients and internal stakeholders.

**Client Retention**:

- Monitor client satisfaction levels and proactively resolve any issues or complaints.
- Analyze churn risks and implement retention strategies tailored to client needs.
- Ensure a high standard of customer service and responsiveness at all touchpoints.

**Requirements**:
**Education & Experience**:

- Degree/Diploma in Business Management, Marketing, Communications, or related field.
- Minimum 7 years experience in client relationship/account management or project management roles.

**Skills & Competencies**:

- Strong interpersonal and communication skills (verbal & written).
- Excellent organizational and project management abilities.
- Strategic thinker with strong problem-solving capabilities.
- Client-focused with a consultative approach.
- Proficient in CRM and project management tools
- Ability to multitask and thrive in a fast-paced environment.

**Desirable**:

- Experience in technology
- Background in handling high-value or enterprise-level clients.
- Knowledge of KPI tracking, customer journey mapping, and client lifecycle management.

  • Client Relationship Manager

    1 week ago

    Johannesburg, South Africa Ulwazi Staffing Solutions Full time

    An exciting career opportunity has become available for a Client Relationship Manager. **ROLE REQUIREMENTS** - Qualifications and Experience - Honours Degree in Business Administration, Social Science, Commerce or similar - 3-5 years of client relationship/account management experience - A minimum of 2 years developing and implementing operational...

  • Client Relationship Manager

    3 weeks ago

    Johannesburg, South Africa Stonehage Fleming Group Full time

    OVERALL PURPOSE The candidate will be responsible for managing the global and local multi asset investment portfolios of an existing book of high net worth clients. This requires in depth technical knowledge of onshore and offshore financial markets and products. The candidate will be expected to build and maintain strong relationships with both existing and...

  • Client Relationship Manager

    3 weeks ago

    Johannesburg, South Africa Stonehage Fleming Group Full time

    OVERALL PURPOSE The candidate will be responsible for managing the global and local multi asset investment portfolios of an existing book of high net worth clients. This requires in depth technical knowledge of onshore and offshore financial markets and products. The candidate will be expected to build and maintain strong relationships with both existing and...

  • Client Relationship Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Marvel Placement Consultants Full time R900 000 - R1 200 000 per year

    Client Success ManagerWe are recruiting for a Client Success Manager to join our client's dynamic team based in Kempton Park, Gauteng. The ideal candidate will have a passion for client engagement, a proactive approach to service delivery, and the ability to strengthen long-term client relationships through structured communication and strategic touchpoints....

  • Client Relationship

    1 week ago

    Johannesburg, South Africa The Corporate Circle Full time

    **Job Overview**: **Date Posted**: Posted 5 months ago- **Location**: Johannesburg, Gauteng- **Job Title**: Client Relationship / Practice Manager- **Salary**: R35,000- **Education Level**: Bachelors Degree- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**Client Relationship / Practice Manager - Johannesburg.**: A Client Relationship / Practice...

  • Client Relationship Manager

    2 weeks ago

    Johannesburg, South Africa Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! Who we are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands...

  • Client Relationship Manager

    2 weeks ago

    Johannesburg, South Africa Candidate Connect Full time

    Opportunity to join a quality distribution service team, in a **Client Relationship Manager** role, based in Randburg, Johannesburg. This team is looking for someone able to maintain and grow Corporate client accounts in a sustainable and positive manner. The business offering is an outbound solution for point of purchase material, and clients are primarily...

  • Junior Client Relationship Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stonehage Fleming Full time R250 000 - R450 000 per year

    OVERALL PURPOSEThe role forms part of the Family Office department where you will advise Ultra High Net-Worth wealth creators and their families, in the management of their financial affairs. This role will be part of the South African Client Relationship Management team. You will work alongside the senior advisory team with the goal to later take over and...

  • Client Relationship Specialist

    19 hours ago

    Johannesburg, South Africa CodeConnect Staffing (Pty) Ltd Full time

    Job Specifics Location: Johannesburg, Gauteng Job Type: Permanent | Full Time Requirement: Valid Driver's License  A leading wealth-management firm is seeking a Client Relationship Specialist to service existing high-net-worth clients, conduct financial reviews, and contribute to monthly Funds Under Management (FUM) targets. This role suits an experienced...

  • Client Relationship Specialist

    3 days ago

    Johannesburg, Gauteng, South Africa Status Full time R250 000 - R500 000 per year

    We are currently seeking a Client Relationship Specialist (Paraplanner) for our esteemed client, based in Melrose North, Johannesburg. The ideal candidate will have 3–5 years of experience as a Private Client Wealth / Relationship Manager, specifically with high and ultra-high net worth clients. You should possess a recognized FSCA tertiary qualification,...