Demand and Capacity Manager

3 days ago

Brackenfell, South Africa Shoprite Group Full time

**Purpose of the Job**:
The purpose of the IT Demand and Capacity Manager role is to effectively and efficiently manage and coordinate the forecasting of demand and capacity requirements and communicate these to the delivery units. The role is critical to the integrated IT Shoprite organisational success and works closely with the Business Engagement Managers (BEMs), Technology Unit Managers and Portfolio Management Office to develop and manage accurate demand forecasts and capacity requirements at the appropriate levels, horizons and intervals.

**Job Objectives**:

- Govern, manage and execute the demand pipeline and IT unit capacity.
- Develop a Demand and Capacity Framework, defining the processes and tools to effectively forecast, plan, schedule and monitor resourcing across projects, changes and delivery road maps.
- Facilitate the annual and quarterly planning cycle including structuring, capturing, estimating and mapping of demand against agreed plans and resource base.
- Develop, define and implement the overall IT demand management structure, capability needs, and processes in agreement with IT Leadership.
- Ensure demand and capacity expectations and potential risks are proactively managed and communicated.
- Liaise and work with the BEMs to shape, implement and ensure consistent execution of the demand management processes.
- Attend relevant business and decision-making forums that deal with future IT demand and new requirements.

**Qualifications**:

- Degree or Diploma in Information Technology, Computer Science or related - (essential).
- Certification / qualification in Project Management - (essential).

**Experience**:

- Experience in a retail or FMCG environment - (highly beneficial).

**Knowledge and Skills**:

- Highly proficient in performing statistical analysis, identifying forecast trends and seasonality, recognising turning points in demand, and monitoring changes in key business drivers - (essential).
- Demonstrated ability to interface with key functions to integrate inputs and data into actionable insights and plans - (essential).
- Strong working knowledge of project management methodology and integration of lifecycles - (essential).
- Sound level of proficiency with MS Office (specifically Project and Excel) - (essential).
- Knowledge of Project, Program, and Portfolio Management - (essential)

**Applicant Feedback Policy**:

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