Client Delivery Manager

Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description**:
The Client Delivery Manager will be responsible for supporting the implementation and integration of new strategic enterprise clients, supporting merchant and where applicable acquirer migration plans. This will involve working with internal and external stakeholders to provide an optimal integration experience with the CyberSource and Visa products, services & platforms.

The Client Delivery Manager will be responsible for contributing towards the continual enhancement of a Prince2 project delivery methodology to ensure CyberSource are aligned to industry best practices.

The Client Delivery Services function is primarily a post-sales delivery role, and will require an ability to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The role will be measured on successfully integrated clients.

Principle Responsibilities:

- Contribute with the continual evolution of the Client Delivery methodology (including processes) to ensure CyberSource delivers projects as effectively and efficiently as possible globally across multiple markets.
- Supervision of the project lifecycle for client implementations including, Project planning & estimation, RAID management with detailed reporting activity around all projects for project phases, timelines & impacts/forecasted P&L impact.
- Accountable and responsible for the successful implementation, deployment & launch of net new clients launching with the CyberSource services that result in net new revenue for strategic enterprise clients.
- Provide project methodology support for internal & cross functional projects such as beta programme for new product launches or new service offerings.
- Maintain current and working industry knowledge of the project management life cycle process, methodologies and best practices which should be used to ensure constant service evolution through critical path evaluation
- Responsible for maintaining & ensuring all relevant service delivery documentation including but not limited to statements of work, PS agreements, project plans etc. are signed off prior to commencement of engagements with clients
- Ensure that knowledge & best practices are being shared & leveraged across the regional teams & globally where applicable through cross functional collaboration.
- Oversee initiatives to ensure quality-of-service is maintained regionally, with a focus on training and on-going development to improve the service.
- Act as an advocate for the Global Sales Engineering & Delivery function promoting the vision and mantra within the business, working with the regional sales team to ensure that their knowledge and awareness of team capability is up-to-date through close cross functional collaboration within the global team.
- Lead and promote cross-functional and global collaboration for execution and delivery of projects and implementation plans across global markets
- Provide regular reporting, insight & updates to the global function leader on performance of the team with respect to projects inflight, risks and issues, client launch dates etc. & resource utilisation.
- Note: This is not intended to be an exhaustive list._

Key Result Areas:

- Successful delivery of the top 5 enterprise/strategic net new signed clients leading to successful implementation & go live of the CyberSource services in year for transaction revenue & volume through the project management life cycle during each fiscal year.
- Successful delivery of all net new strategic enterprise clients through project management due diligence resulting in completion of projects within budget, with minimum delays resulting in sustainable transactional revenue for business growth & stability.
- Formulate & maintain a strategy of the client delivery support function in regards to project management support provided across the top global markets for net new sales & strategic upsells of additional services.
- Maintain certification of PRINCE2 methodology for both foundation & practitioner.
- Successful alignment to the strategic alliances partner delivery channel to ensure top 5 partners are managed through technical service delivery for optimum integration through project methodologies.
- Successful support through project management duties for internal strategic initiatives & beta program