Specialist: Warranty Analyst

7 days ago

Johannesburg, South Africa Motus Corporation Full time

**Job Purpose**

To provide an effective warranty claims analysis and validation service, advice and support in order to ensure business and dealer operational compliance with specific rules and policies.

**Position Overview**:
**Specific Role Responsibilities**:
**Key Responsibilities**:

- **Warranty Claims Processing**:

- Review, validate, and process warranty claims submitted by dealers, ensuring compliance with OEM warranty policies and procedures.
- Verify claim eligibility by cross-checking vehicle service history, repair data, and parts used.
- Ensure claims are accurately documented, including labor times, diagnostic procedures, and parts replacements.
- Process warranty claim payments, including credit notes or reimbursements, within the specified timeframes.
- **Dealer Support & Communication**:

- Act as the main point of contact for dealers regarding warranty-related inquiries.
- Provide training and guidance to dealers on OEM warranty processes, ensuring they understand claim submission requirements.
- Liaise with dealers to resolve any warranty disputes or issues related to rejected claims.
- Track dealer compliance with warranty processes and escalate non-compliance issues as necessary.
- **Compliance & Documentation**:

- Ensure that all warranty claims comply with the OEM’s warranty policy and local regulatory requirements.
- Maintain accurate records of all warranty claims, supporting documentation, and correspondence.
- Conduct regular audits on submitted claims to identify discrepancies or fraudulent activity and take corrective action when necessary.
- **Reporting & Data Analysis**:

- Monitor and analyze warranty claim trends, including common repair issues, parts usage, and claim rejections.
- Provide regular reports to the Warranty Manager/Aftersales Manager on warranty performance metrics, including cost analysis and dealer performance.
- Identify areas for improvement in warranty processes and suggest potential solutions to reduce claim turnaround times and improve dealer compliance.
- **Collaboration with Internal Teams**:

- Work closely with the technical team to gather necessary documentation and data for complex or high-value warranty claims.
- Liaise with the parts department to ensure correct parts information is used in claim submissions.
- Collaborate with finance teams to reconcile warranty claim payments and provide accurate financial forecasting for warranty-related expenses.
- **Continuous Improvement**:

- Keep up-to-date with OEM warranty policies, procedures, and industry best practices.
- Participate in OEM training programs to improve knowledge of warranty claim handling and dealership support.
- Identify areas for process improvement and contribute to enhancing warranty claim efficiency.

**Qualifications and Experience**:
**Qualifications & Experience**:

- High school diploma or equivalent; a post-secondary qualification in business administration, automotive technology, or a related field is preferred.
- Minimum of 2-3 years of experience in a warranty administration role, preferably within an OEM or automotive dealership environment.
- Knowledge of automotive systems, parts, and repair processes.
- Familiarity with warranty claim management software or dealer management systems.
- Experience working with multiple stakeholders in a fast-paced environment.

**Skills and Personal Attributes**:
**Minimum Requirements**
- Accuracy and timeliness of warranty claim processing.
- Dealer satisfaction with warranty support.
- Warranty compliance rates across the dealer network.
- Reduction in rejected claims and claim disputes.
- Efficiency in resolving claim disputes or discrepancies.

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