Maintenance Administrator

7 days ago

Cape Town, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a Maintenance Administrator to Provide a supporting role at the site to the workshop staff by issuing job cards timeously and ensuring all completed work is closed on time. Compiling a monthly report and Adhoc reports for the client. Ensuring assets are marked and captured on the system

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Log calls on Pragma Onkey
- Log calls accurately on Pragma and ensuring that the request is clear and precise.
- Answer all telephonic calls within the defined response time.
- Log caller details in friendly and professional manner and always provide accurate information to caller.
- Customer satisfaction
- Respond to calls within the defined response time.
- Management and upkeep of Pragma system
- Handle all calls in a polite and friendly manner.
- Generate reports as requested by the Site Manager
- Provide feedback and critical observation to the Site Manager on daily issues and performance.
- Ensure a high level of customer service is provided and maintained.
- Liaise with the TFS hospital maintenance coordinators.
- Develop a sound understanding of the system including capturing of information and scheduling of planned work.
- Provide systems support to TFS hospital maintenance coordinators.

**Skills and Competencies**:

- Excellent interpersonal skills
- Excellent telephone etiquette
- Attentionto details and strong organisational skills.
- Ability to communicate with all levels of Management
- Must be competent and professional
- Ability to work under pressure
- Ability to plan, orgabise and control own work effort.

**Qualifications**:

- Matric
- 2-3 years' experience in helpdesk or call center environment
- Computer literacy on MS Office Packages (MS word, Excel, OUtlook and PowerPoint
- Call centre or Helpdesk systemor Customer services experience

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