Ops Spec: Sales Support

2 weeks ago

Centurion, South Africa BCXP Full time

Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Managaer: Sales Support Span of Control 5 - 10
Core Description
Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met. Provides assistance to the Sales teams to enable them to close deals faster. Plays a critical key role within project migrations, and provides world class Customer Escalation Management support, manage all enquiries, manage and compile quotes (PABX & Excon lines), manage billing disputes and forecasting. Interacts with Customers, Sales teams, Technical teams, IT & Credit vetting teams in order to ensure customer satisfaction and retention. Key Deliverables / Primary Functions Perform the Sales operational function for allocated management, Clients and Sales Persons Manage and track quotes of actual client orders Upload and maintain the accuracy of information Manage and track Won not billed opportunities and orders Manage and track outstanding Debtors Prepare various reports for management Prepare and validate information to facilitate the Invoicing of Clients as per policies and procedures Support the management of effective relationships with suppliers and customers Core Functional Skills & Knowledge
Computer Literacy
Professionalism
Punctionality
Time & Priority Management
Telephone Etiquette
Office Management Core Behavioural Competencies 3. Meeting customer expectations 1. Job Match Rating 5. Handling Pressure 2. Delivering Results 6. Communication and Impact 4. Decision Making Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience
3 years’ administrative/secretarial/clerical experience. Finance and CRM skills will be an advantage Certifications None Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Interact with various stakeholders within BCX Special Requirements/ Employment Condition Valid Drivers license Workplace/Physical Requirements Non-Billable Hybrid Remote Worker

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