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Customer Care Agent

3 weeks ago

Johannesburg, South Africa LMP RECRUIT Full time

Grade 12 coupled with a minimum of 3 years' Customer Care experience
- A qualification in supply chain logistics would be advantageous
- Must be literate on Kerridge or Autoline and Excel
- Exceptional telephone etiquette
- Able to cope in a fast paced, high pressure environment
- Answer incomung customer calls
- Determine proper diagnosis, generate work on Autoline system
- Allocate Technician
- Provide feedback to customer
- Open and close job cards (high volume)
- Process and file all relevant documentation
- Resolve queries
- Liaise with suppliers re parts and reserve parts onn work orders