Specialist: Client Analytics

3 hours ago

Johannesburg, South Africa Nedbank Full time

**Job Purpose**Responsibilities**:

- Function specific:
- Perform client and product analytics to unearth key insights to enhance product knowledge and sales growth to achieve strategic objectives.
- Build statistical models and algorithms, plus conduct advanced analytics that add value.
- Provide deep and actionable insights through interactive dashboards and other tools.

**Financial**:

- To provide client insights on product usage and trends to identify cross sell and upsell opportunities.
- To provide sector insights on client CVP opportunities, industry trends, benchmarking of pricing, competitor pricing and analytical data.
- Provide data insights and analysis: tracking of sales gap closures; client CVP reviews, client profitability, client behaviour/product/channel usage trends, and product profitability.
- Ensure and provide data for refund and root cause analysis.

**Customer**:

- Perform client analytics to unearth key insights to enhance product knowledge and sales growth to achieve strategic objectives.
- Maintain the availability of client behaviour containing product and channel insights and trends.
- Articulate key data insights through dashboards and other visualisation tools to enable value creation.

**Client Value Proposition**:

- Execute scenario models and analysis to aid decision making based on client behaviour and market trends.
- Execute machine learning, Artificial Intelligence and other modelling techniques to generate deep client and product insights.

**Stakeholder Management**:

- Strategic vendor and partner collaboration and management.
- Collaborate with stakeholders for commercialisation, compliance, people, tech, support, operationalisation, servicing, and data requirements.

**Industry**:

- Execute data led analytics to generate insights for product compliance and sustainability.

**Risk, Internal Audit & Compliance**:

- Ensure accountability and understanding of the implications, possible requirements and opportunities whilst ensuring compliance.

**People**:

- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree
- Minimum Experience Level- 3 - 5 years relevant experience in product management**Technical/Professional Knowledge**
- Digital culture
- Technical product knowledge
- Strategic planning
- Budgeting
- Change management
- Principles of project management
- Leadership skills
- Risk Management
- Performance management
- Business Principles

**Behavioural Competencies**
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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