Junior Second Line Analyst

2 weeks ago

Northern Suburbs, South Africa Computacenter Full time

Tier 2 Systems engineer (Wintel Server support)

**Main Duties/Responsibilities**

Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)

Perform root cause analysis and remediation of problem records

Implement infrastructure changes

Be the technical implementer of infrastructure projects

Perform proactive maintenance, regular health checking and performance management

Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management

Use ITSM toolsets for tracking all work progress

Fluent in English verbal and written communication

Business etiquette skills for dealing with characters throughout the business

Passion for customer satisfaction and service excellence

Highly motivated, disciplined and ambitious

Happy to work remotely without any physical access to the infrastructure

Ability to work independently or as part of a team

Ability to perform well under pressure

Ability to learn quickly and loves technology

Meticulous and thorough approach to all work

Ability to “think outside of the box”

Positive outlook and “can do” attitude

Willing to be cross-trained within the team

Committed to personal growth, training and writing exams.

Able and willing to travel to the UK and Europe offices (current valid passport)

Comply with instructions from Team Leader and management

Shifts ranging between 07:00 - 19:00 (Monday - Friday / UK time)

Provide out of hours standby cover on a rotation basis

Work some overtime when required and approved

Be willing to work some SA public holidays in return for double pay

Essential Knowledge/Skills

Our customer demands our technical teams to pass criminal and credit vetting.

Minimum 2 year Windows Server Experience

Very strong ability to diagnose and resolve technical issues.

Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)

Desirable Knowledge/Skills

Understanding of IP addressing, subnets, routing, firewall behaviour etc.

Strong communication skills (both written and verbally - English)

Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS

VMware Knowledge

Citrix Xenapp/Xendesktop Knowledge

Essential Qualifications

MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)

Desirable Qualifications

MCITP

VCP501

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