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Junior Second Line Analyst
2 weeks ago
Tier 2 Systems engineer (Wintel Server support)
**Main Duties/Responsibilities**
Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
Perform root cause analysis and remediation of problem records
Implement infrastructure changes
Be the technical implementer of infrastructure projects
Perform proactive maintenance, regular health checking and performance management
Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
Use ITSM toolsets for tracking all work progress
Fluent in English verbal and written communication
Business etiquette skills for dealing with characters throughout the business
Passion for customer satisfaction and service excellence
Highly motivated, disciplined and ambitious
Happy to work remotely without any physical access to the infrastructure
Ability to work independently or as part of a team
Ability to perform well under pressure
Ability to learn quickly and loves technology
Meticulous and thorough approach to all work
Ability to “think outside of the box”
Positive outlook and “can do” attitude
Willing to be cross-trained within the team
Committed to personal growth, training and writing exams.
Able and willing to travel to the UK and Europe offices (current valid passport)
Comply with instructions from Team Leader and management
Shifts ranging between 07:00 - 19:00 (Monday - Friday / UK time)
Provide out of hours standby cover on a rotation basis
Work some overtime when required and approved
Be willing to work some SA public holidays in return for double pay
Essential Knowledge/Skills
Our customer demands our technical teams to pass criminal and credit vetting.
Minimum 2 year Windows Server Experience
Very strong ability to diagnose and resolve technical issues.
Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)
Desirable Knowledge/Skills
Understanding of IP addressing, subnets, routing, firewall behaviour etc.
Strong communication skills (both written and verbally - English)
Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
VMware Knowledge
Citrix Xenapp/Xendesktop Knowledge
Essential Qualifications
MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)
Desirable Qualifications
MCITP
VCP501
