HRp Technical Project Manager

**About Us**

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

**About the role**

To manage the client relationship and delivery of service to a portfolio of clients, ensuring the delivery of all client work across the portfolio of clients in a timely manner and to a high standard in accordance with Regulations. Develop opportunities within existing client portfolio and assist with continuous improvement.

**Key Responsibilities**
- Deliver all Global Onboarding Implementation Projects in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are critical to project success and enabling the TMF contracted Services to be delivered to the client
- Main point of contact for clients and internal stakeholders for Projects assigned. May report into Program Managers as the project requires
- Ensure the contracted services are delivered, and manage any deviations through correct Contract & Change Management standard (i.e. Change Requests, Addendums, etc)
- Produce relevant global, regional and/or local project plans to manage interdependencies; aligning with Clients and internal stakeholders to ensure dates are achievable and Project Plans are kept up to date
- Manage the project end-to-end and all it's deliverables (Internal briefings, Kick Off Calls, Status Updates, SteerCos etc)
- Accountable for a yearly revenue goal assigned by line manager
- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
- Create and maintain all required project output (Project Plans, RAID logs, Stakeholder lists, Governance plans, Comms plans, etc) - for further specifics approach line manager. Ensure these are all stored in TMF designated tool (i.e. Teams, Sharepoint, etc) for easy access to line manager and back ups
- Provide clear, concise and detailed handover to back-ups prior to any leave periods. Notify affected stakeholders and comply with local & global TMF country policies
- Ensure any BAU requirements are set up with the appropriate teams (SLAs, KPIs, Tools, etc), and a compliant handover is performed, such that Clients are not affected negatively by the handover to BAU
- Attend and provide all required Project updates, providing the most up-to-date and correct details to ensure accurate forecasting
- Manage the expenditure within the Onboarding Implementation Project, ensuring all costs and effort are recorded and services delivered
- Effectively manage the stakeholders, incorporating all required project work-streams
- Ensure products and services delivered within the Onboarding Implementation Project are within time and budget constraints and meet the required level of quality
- Monitor the project/s assigned, ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented, escalating appropriately where required
- Perform Lessons Learned where appropriate and share with relevant stakeholders
- Support Practice Head with initiatives aimed at improving and promoting the HRP global onboarding practice
- Team player, support development of more junior team members (if the case) through delivering constructive feedback and support as needed
- Attend required internal and external meetings
- Keep up to date with, understand and use the Implementation and onboarding implementation processes and tools for global HR and Payroll services
- Ensure the central support teams and/or local offices adhere to the HRP onboarding implementation defined procedures, using the appropriate and approved escalation process where/when necessary
- Establish and maintain relationships with both clients and TMF local delivery teams throughout the Implementation phase
- Provide relevant and required HRP outputs to clients as/when required (data packs, calendars, etc)
- Provide solutions to the client for issues/gaps that appear during the Implementation life cycle
- Work closely with Solution Architects, Sales, internal teams in order to ensure a OneTMF approach.

**Key Requirements**
- Strong Payroll Processes Knowledge
- Experienced in working with multiple stakeholders
- A background or acquired knowledge of HR and Payroll processes, understanding from a generalists' perspective how Payroll is set up, structure, dependencies, implications, outputs and timelines.
- Basic/functional understanding of HRP interfaces either worked in a local payroll environment or in a global environment implementatio