Case Officer: Case Management

3 days ago

Cape Town, South Africa Western Cape Government Full time

**Job Purpose**:
The Department of Infrastructure, Western Cape Government has an opportunity for a suitably qualified and competent individual to investigate rental housing technical and urgent complaints and promote a stable relationship between landlords and tenants in the rental housing sector within the context of integrated and sustainable human settlements.

**Minimum Requirements**:
An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification) in Property Management/Law/Alternative Dispute Resolution Qualification/Public Management related; A minimum of 1 year experience in a rental housing tribunal and/or legal administration and/or property environment or related working environment; A valid (Code B or higher) driving licence. NB: People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply.

**Recommendation**: None.
**Key Performance Areas**:
Conduct preliminary investigations, gather, and upload relevant documents to ensure 90 days compliance; Conduct mediations and facilitation of cases; Management of assigned cases; Provide Hearing and Tribunal support**.**

**Competencies**: Knowledge of the following: Relevant legislation, policies, regulations, codes, guidelines and standards applicable to the Rental Housing Sector; Public service procedures and property management and maintenance from a rental perspective; Best practices and procedures within the Rental Housing Sector; Skills needed: Proven computer literacy; Legal administration; Planning and organising; Mediation and facilitation; Interpersonal; Conflict management and mediation; Coordinating; Analytical; Problem solving; Written and verbal communication.
**Remuneration**:
R 397 116 - R 468 459 annum (Salary level 8)

Note on remuneration in addition to service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

**Notes**:
**Attachments (if applicable)**:

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