Practice Assistant

1 week ago

Heidelberg, South Africa Medical Placements Full time

**JOB TITLE**: Practice Assistant

***:
A friendly and firm face is required at the front desk to assist patients and other visitors. The
assistant is responsible for greeting and checking in patients, answering questions,
collecting patient co-pays, processing paperwork, scheduling appointments, answering
telephones and taking messages. You will also help keep our records and work areas clean
and organized, as well as ensure our practice provides a welcoming environment for our
patients and conducive environment for the dentist to work.

**DUTIES AND RESPONSIBILITIES**:

- Greets and directs all patients or visitors within the practice
Answer telephone calls politely and record any messages.
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and
maintaining the reception area.
- Distribute forms and paperwork to patients and check them over to ensure that required
fields are completed properly, provide assistance to patients where necessary.
- Obtaining necessary patient information for medical records and purposes of verification.
- Liaising with Medical Aids and Bureau to confirm dental benefits and funds.
- Ensures availability of treatment information by filing and retrieving patient records.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling
appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival.
- Schedules any necessary appointments after completion of patient visit.
- Obtains revenue by recording and updating financial information, recording and collecting
patient charges.
- Assisting with resolving minor patient billing complaints.
- Conserves practice resources by using equipment and supplies as needed to accomplish
job results.
- Assists with managing inventory of necessary practice supplies, coordinate reordering and
receiving stock.
- Supports dental care delivery by preparing treatment room, patient, instruments, and
materials
- Assembles instrumentation by sterilizing and delivering instruments to treatment area,
positioning instruments for dentist’s access, suctioning, and passing instruments.
- Maintaining cleanliness of waiting room and doctor’s room. - Other duties as assigned necessary to the operational requirement of the practice.

**SKILLS REQUIREMENTS**:

- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Scheduling
- Professionalism
- Quality focus

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