Frontliner: Spec-savers Heidelberg

**Job Advert Summary**:
We are looking for a friendly, professional, and customer-orientated **Frontliner**to join our Spec-Savers Heidelberg practice As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast-paced enviroment and have a passon for customer service, we'd love to hear from you

**Minimum Requirements**:
**Education & Experience**:

- High school diploma or equivalent (Matric)
- Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage

**Skills & Competencies**:

- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in computer systems and appointment scheduling software
- Customer-focused mindset with a professional and friendly demeanor
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy in handling patient information
- Computer literacy skills (Word, Excel)
- Good with sales
- Hardworking and a good team player

**Additional Requirements**:

- Fluent in English
- Knowledge of Oshiwambo and Portuguese (highly appreciated)
- Availability to work flexible hours, including weekends if required
- Knowledge of optical products and medical aid procedures (advantageous)
- A proactive attitude and willingness to learn

**Duties and Responsibilities**:
Patient Reception & Customer Service:

- Greet and welcome patients with a friendly and professional demeanor.
- Assist patients with check-ins and ensure they are comfortable while waiting for their appointment.
- Handle patient inquiries, providing information on services, products, and procedures.

Appointment Scheduling & Management:

- Manage patient appointments, ensuring the schedule runs smoothly.
- Confirm and remind patients of their upcoming appointments.
- Coordinate rescheduling and cancellations as needed.

Administrative Support:

- Maintain and update patient records accurately, ensuring confidentiality.
- Assist with insurance verification and processing claims.
- Handle general office tasks such as filing, data entry, and organizing patient documentation.

Optical Product Assistance:

- Assist patients in selecting eyewear, offering guidance on frame styles and lens options.
- Provide information on the different optical products and services offered by the practice.
- Manage stock and ensure product displays are tidy and well-organized.

Billing & Payments:

- Process payments for services and products, including handling cash, card payments, and medical aid claims.
- Assist patients with payment inquiries and billing-related issues.

Coordination & Communication:

- Collaborate with optometrists and other staff members to ensure a seamless patient experience.
- Communicate effectively with patients regarding appointment reminders, follow-ups, and special promotions.

General Practice Support:

- Maintain a clean and organized front office and waiting area.
- Ensure all necessary materials and supplies are stocked and available.
- Assist with any other duties or tasks as needed to support the practice’s daily operations.

A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.