Junior Sales Consultant

**Kudough Junior Sales Consultant**

Kudough Credit Solutions is a credit bureau and assisted over one million South African consumers improve and maintain a good credit score. We have been in business for 14 years whereby our passion is to assist consumers and most importantly develop our staff. We have a dedicated team to coach and mentor our staff for success in their roles.

Are you full of energy, confident, ambitious, self-motivated and a team player? Do you want to assist South African Consumers improve their credit scores, then _APPLY NOW_.

As the voice of Kudough, you will serve as a brand ambassador and first point of contact to our clients, providing excellent customer experiences that help South African consumers improve their credit standing; guide them with financial goals through customised solutions and help them build financial wellness.

At Kudough, we don’t just sell products; we offer solutions that change people’s lives.

**Key Responsibilities**:

- Financial Assessments - Assessing a client’s financial need/s and providing a tailored financial solution, including but not limited to:

- Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status.
- Debt assessments.
- Affordability assessments.
- Budgeting assistance and guidance.
- Debt Counselling assessments.
- Sales Solutions - Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client).
- Making outbound calls on various campaigns to promote the various Kudough benefits.
- Servicing inbound calls with opportunities to upsell once probation is complete.
- Identifying and understanding the customer needs in order to provide the best solution and experience for the client.
- Ensure accurate information is given to a client thereby providing a trustworthy customer experience and ensuring a high retention rate.
- Representing the partner brand and promoting the Kudough benefit to clients.
- Personal loan, store cards and loan consolidation offers.
- Insurance benefits.
- Client Services and Retention - Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.
- Handling both inbound, outbound calls and any other channels of communication from Kudough or partner clients.
- Assisting the client with their customer journey to achieve their goals.
- Rendering excellent client service by identifying clients’ financial needs.
- Providing an excellent client experience.
- Upselling Kudough products and services.

**What’s in it for you?**

We offer full-time employment contracts with a 4-month probation period.

You will be part of a vibrant team with significant growth and learning opportunities.

As part of your learning and development, you will join a 2 to 3 week job readiness and Induction training program, prior to joining the team.

**Additional benefits include**:

- Commissions earnable provided Revenue and KPI targets are achieved.
- Adhoc incentives
- Rewards and Recognition programme: this includes incentives linked to KPIs achieved
- Working Hours: 8:00am to 4:30pm or 8:30am to 5:00pm Monday to Friday
- No work on public holidays or weekends (unless KPI targets not achieved)
- Opportunity for personal growth, development and stability
- Other benefits after 6 months of employment include:

- AddaBit savings account contribution from the company
- Employee Careplan funded by the company

**Key Requirements**:

- Grade 12
- Minimum 1-years sales experience
- Fair understanding of financial services industry and economy
- Ability to independently resolve client questions and queries
- Collaborate effectively with others in fast changing environment
- Strong multitasking skills and ability to work under pressure
- Strong computer literacy
- Fair understanding of Credit Bureaus
- Work experience will be advantageous

**Key Competencies**:

- Financial acumen
- Excellent client services skills
- Highly articulate verbal communication skills
- Fast, accurate and competent written communication skills
- High attention to detail
- Excellent time management
- Pro-active problem solving and decision-making skills
- High levels of honesty, accountability and integrity
- Ability to multitask
- Ability to work in a team and individual basis
- Target driven and goal orientated
- Lives the Kudough Values
- Passion for helping people