Project Manager

2 weeks ago

Durban, South Africa Motivity (PTY) Ltd Full time

Manage scope of work, budget, timeframes and quality of deliverables
- Communicate with stakeholders frequently to keep them informed
- Ensure quality delivery of service to the client
- Be the point of escalation for all service delivery issues
- Identify, assess and communicate the impact of changes affecting the customer or service delivery
- Successful service delivery - manage service delivery SLA achievement and high level of customer satisfaction
- Monitor overall performance of services and timelines to deliver
- Good communication around issues and opportunities - get things done, make things happen
- Building, maintaining and analyzing service reports to address any possible delays before it occurs
- Distribute service reports weekly to key internal personnel and client and raise any potential issues
- Removing all obstacles to customer satisfaction and / or financial performance.
- Working with the client and operations team to identify and manage service improvement activities.
- Propose any amendments to improve processes
- Develop and implement processes with client to ensure effective information flow to speed up delivery timelines
- Ensuring operations teams are aware of changes and are prepared
- Building a personal relationship with key client staff
- Collaborating with senior management on client account management and growth
- Customer management: tactful, resolute and committed to providing excellent customer service
- Deliver technical presentations competently.
- Interfaces with customer “executive” level management on a regular basis
- Deliver results: ability to plan and organize self and work in order to achieve objectives and targets
- Maintain in-depth knowledge of product offering
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed objectives
- Clarify responsibilities in the team
- Enable a high performing environment
- Verify times and value captured by project team against the project
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative
- Work with the team to actively grow their skills and lead them in operational Excellence

**Minimum Requirements**
- Degree / Diploma in Project Management
- ITEL Certification and experience
- MS Office suite including MS Projects and advanced Excel skills
- At least 5 years project management/ service delivery management and customer relations of which 3 years in the telecommunication industry
- Account management experience advantageous
- Proven track record of delivering projects within defined timelines under high pressure
- Project & program management: able to manage complex projects including concurrent projects and big client specific programs
- Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
- Quality management background

Willing to relocate

**Job Type**: Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Project management: 1 year (preferred)

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