Sop Officer

**PRIMARY PURPOSE OF THE JOB**

Responsible for compilation of Medipost Holdings SOPs (Standard Operating Procedures) and SOP training manuals. Preparation, orientation and facilitation of compilation and review of company SOPs. Ensure timeous review of all Medipost Group SOPs and completion of final versions within specified timelines.

**MAIN RESPONSIBILITIES:

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**1. Compilation of new, ad hoc, annual revision and update of all Medipost Group departmental SOPs, SOP training manuals and other relevant documents.**
- Participate in SOP reviews and provide constructive input on all procedures in Medipost Group or by verifying the steps in the department, to compile Standard Operating Procedures within specified timelines.
- Submit draft copies, with updates and comments for feedback to relevant parties. Completion of final versions within specified timelines.
- Monitoring signing off, updating progress sheets, hard copy filing of SOPs and electronic saving of documents within specified timelines.

**2. Administration, quality assurance and compliance of company SOPs.**
- Submit updated copies for comment to relevant parties and QA manager. Ensure that relevant SOP training manuals are updated by prioritising work, and planning to complete within timelines.
- Continuous feedback to QA manager as to progress on SOP compilation, feedback and challenges where applicable.
- Monthly process audits on Support Departments, observations captured and reports finalised; HR, Risk Prevention, Payroll, ER.

**3. Upkeep and updating of SOP indexes**
- Daily / current upkeep and updating of Group SOP indexes, as well as after annual revisions.
- Custodian of hard copy and electronic filing and to furnish SOP related documentation to authorized requesters.

**4. Competencies (Key Behaviour Area)**
- Communication administrative competency.
- Attention to detail and problem-solving competencies.
- Willingness and ability to assist other departments when required by Management.

**5. Projects**
- Initiate, drive and successfully execute projects based on business need and organisational objectives.

**6. Policies**
- Compliance according to Company policies.

**Ideal**
- Experience within Medipost pharmacy and Medipost App
- Excellent understanding of Medipost Groups processes and service level agreements
- Business administration

**Training Required**
- Medipost App
- MS-Office
- Good Pharmacy Practice
- Good Wholesale Practice as well as Good Pharmacy Education.
- Medipost Group SOP’s.
- Policies and Procedures for all the companies within the Medipost Group

**Competencies (Key Behaviors Areas)**
- Excellent written and verbal communication;
- Attention to detail and accuracy
- Teamwork
- Planning and organizing
- Customer service
- Achieving results
- Problem solving
- Resilience & emotional etiquette
- Technical credibility
- Change management

**Specific Requirements/Other important information**
- Ability to prioritise large work load.
- Ability to maintain policy guideline with in pressured situations.
- Ability to act independently.
- Ability to accept and take charge of projects allocated on short notice.
- Willingness to work overtime during high pressure periods.
- Ability to ensure Skills Development Strategies are implemented and executed successfully.
- Ability to inform management regarding progress and deviations of agreed Skill Development Strategies

**Qualification**
- Diploma/Degree in Administration or Office Management / Equivalent Qualification

**Experience**
- Extensive administrative experience
- MS Office (Extensive Excel and PowerPoint knowledge)

**Job Types**: Full-time, Permanent

Application Deadline: 2024/11/12