Logistics Call Centre Administrator
7 hours ago
**Job Purpose**
**Key Responsibilities**
- **Delivery Coordination**:
Monitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.
- **Customer Interaction**:
Communicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.
- **Team Communication**:
Liaise with internal teams and external partners to align on delivery schedules and service issues.
- **Performance Monitoring**:
Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.
- **Documentation**:
Maintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.
- **Problem Solving**:
Investigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.
- **Administrative Tasks**:
Complete all related admin tasks, ensuring compliance with quality and turnaround standards.
- **Process Improvement**:
Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.
- **KPI Achievement**:
Meet or exceed productivity, quality, and turnaround targets as defined by leadership.
**Competencies**
- Strong verbal communication and interpersonal skills
- Solid understanding of logistics and warehouse operations
- Basic numerical and analytical ability
- Competent with standard office software and CRM systems
- Ability to make sound, timely decisions
- Highly organised, accurate, and deadline-driven
- Collaborative mindset with a commitment to customer service excellence
**Education**
- Matric (Grade 12)
- Preferred Certification**: Logistics or Warehouse Administration Certificate
**Experience**
- Minimum 2 years in a call center logistics role
- Atleast 1 year of experience in general logistics/warehouse admin
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