Senior Monitoring Control Centre Operator

2 days ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001326

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet

**Job category**:Sales and Purchasing

**Location**:Randburg

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Introduction**:
**Job description**:
**Key roles and responsibilities**:
**Control Centre Duties and Functions**
- Capacity to plan, organise and control own work environment to achieve all objectives, and daily targets.
- Working totally independent on a daily basis
- Excellent listener, able to analyse and interpret information
- Capacity to clearly present information, either written or verbal
- Accurate and timeous communication and follow through on all calls/cases received
- Ensure VOLVO Customer Service Standards are maintained, and problems solved in a professional manner
- Selling SVR to new VOLVO customers
- Dealing with VOLVO stolen vehicle recovery, immobilizing the vehicle and working very close with the NECC when handing over (taking control of the entire situation)
- Vast knowledge of the Volvo vehicle/s, including technical aspects
- Bureau services provided to Tracker Fleet customers (Fleet management) on Empower.
- Assisting supervisors and attending to the MCC signals when required (dual function)
- Ensure all your administrative and shift duties are accurate and complete
- Ability to regulate and mange one’s emotions in a healthy productive manner
- Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values
- Capacity to foster trust and create the emotional intelligence on how to deal respectfully and understandingly with others & customers
- Resilience to stress in appropriately balancing these various pressures to maintain stable performance

**Minimum requirements**:
**Qualifications, experience and competencies required**:

- Grade 12 or an equivalent NQF level 4 Qualification
- 2 years’ experience in customer service delivery industry
- Call centre experience will be an added advantage
- Proficiency in MS Office.
- Grade C PSIRA registration would be an advantage
- Must be able to work shifts, have a driver’s license and own/reliable transport
- Open communication with honesty and integrity is essential
- Punctual

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