Analyst Integrated Command Centre
1 week ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.
**Job Description**:
Command Centre Operations
- Understand an aggregated view of all IT assets (includes technology stacks)
- Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently)
- Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA’s & defined targets for e.g. time, quality, cost
- Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre)
- Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence)
- Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services
- Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services
- Participate in the testing processes for all new / optimised command centre operations
- Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling
- Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions
- Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre
Accountability: Finance, Risk, Governance & Compliance
- Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
- Ensure risk, governance & regulatory compliance (always) of all processing, scheduling & operations activity (own )
Accountability: People
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Education
Bachelor's Degree: Information Technology
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
-
Analyst Integrated Command Centre
1 week ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Security Operations Centre Analyst Iii
1 week ago
Randburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Lead a team of Security Operations Centre Analysts to protect the organization by pro-actively monitoring for cyber security incidents. This...
-
Call Centre Agent
15 hours ago
Randburg, South Africa M&M Staffing Solutions Full timeWe are looking for customer-focused and target-driven individuals for various outbound/Telesales campaigns. You will be expected to call new and existing customers to market and promote various insurance and related products. **Requirements**: - Minimum Grade 12/Matric Certificate - Any recognized Call Centre/Marketing/Sales Qualification/Certificate would...
-
Security Operations Centre Analyst D1
1 week ago
Randburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To protect the organisation by pro-actively monitoring for cyber security events. This includes the identification, analysis, triage and response....
-
Outbound Call Centre Agent
1 week ago
Randburg, South Africa M&M Staffing Solutions Full timeOur client in the Financial Services sector is looking to employ Outbound Call Centre Agents to market and promote various insurance products. **Requirements**: - Minimum Grade 12/Matric Certificate - Post Matric qualification preferred - Understanding of the insurance industry. - Cold calling experience and understanding. - Minimum of 1 year Call Centre...
-
Test Analyst
3 weeks ago
Randburg, South Africa Network IT Full timeTest Analyst Reference: NWA -Njabu-3 If you are an experienced Test Analyst who wants to make a difference in a continuously growing company, then APPLY NOW! Duties & Responsibilities The successful candidate will be responsible for testing all developmental tasks, following business requirements accurately, writing and executing test cases using the centre...
-
Test Analyst Johannesburg North
3 weeks ago
Randburg, South Africa Network IT Full timeTest Analyst Reference: NWA -Njabu-3 If you are an experienced Test Analyst who wants to make a difference in a continuously growing company, then APPLY NOW! Duties & Responsibilities The successful candidate will be responsible for testing all developmental tasks, following business requirements accurately, writing and executing test cases using the centre...
-
Business Intelligence Analyst
7 days ago
Randburg, South Africa Prime South Africa Full timeThe BI & Reporting Analyst will be part of the Data Science & Analytics team, supporting departments across the business by transforming raw data into meaningful insights. You will play a hands‑on role in building SQL data models, designing user‑friendly dashboards in Power BI, and automating data workflows to ensure timely, accurate, and actionable...
-
Analyst: Critical Services
1 week ago
Randburg, South Africa Tracker Connect Full timeIntroduction The 24HR Critical Services Division is seeking an Analyst to provide comprehensive crime analysis that enhances decision‑making for vehicle recovery, crime prevention, investigation, and response. The role involves delivering accurate, timely, and actionable intelligence to internal teams and external stakeholders, including law enforcement,...
-
Security Operations Centre Analyst Ii
1 week ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future SOC Analyst II Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...