Inbound Customer Service Representatives
7 days ago
**AristoSourcing is looking for an Inbound Customer Service Representatives for Car accessory brand to join the team.**
**Type of work - 100% remote, clients are based in other countries (UK, US, Canada, & Australia)**
**Rate: $600 per month**
**Time Schedule**:
- Work will be 5 days a week (can include Sat-Sun)
- 40 hours, hours will be flexible but most frequently between 3pm-1am South African time (US time zone coverage)
- Process customer orders
- Provide customer price quotes
- Manage inbound calls in a timely manner - answering all calls by the third ring
- Help customers navigate the website and understand the order process
- Identify the customer’s needs, research any issues and provide a courteous solution
- Seize opportunities to upsell products when they arise
- Keep records of all conversations by adding clear notes summarizing customer interactions on every order
- Actively listen to callers' concerns. Confirm or clarify, and diffuse angry callers before escalation
- Direct call escalations to assigned supervisor(s) along with a detailed summary of all issues
- Make calls to customers to understand their needs or address any discrepancies that may arise
- Utilizing all training docs and tools provided
- Adhering to all company policies and procedures
- Completing tasks assigned by management by scheduled due dates
- Working on RMA's and Returns
- Assisting with any backorders
- Follow up on sales leads and past due orders
- Monitor website chat interface for continued coverage, providing assistance as needed
- Maintain, review, follow-up, and ensure the timely and accurate completion of orders, returns, and Exchanges
**Job Types**: Full-time, Permanent
**Salary**: R10,500.00 per month
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