Motor Assessing Manager

**Who are we?**
- Minimum Qualification Required
- Grade 12 / Standard 10 / NQF Level 4
- Post-matric qualification in insurance, vehicle technology, or related field
- Abuntex Certification
- VDQ professional member

**What will make you successful in this role?**

**Minimum Experience**
- Minimum 10 years of experience in short-term insurance claims
- At least 5 years in a motor assessing management or leadership role.
- Solid understanding of claims procedures, vehicle assessment processes, and call centre operations.
- Must have Motor trade Certification

**Key Responsibilities**
- Ensure technical accuracy and consistency in motor vehicle assessments and repair decisions.
- Optimise operational workflows, systems, and procedures within the assessing department.
- Continuously improve turnaround time, repair cost management, and service delivery standards
- Oversee average repair cost management and ensure alignment with business expectations.
- Drive service excellence for clients, brokers, panel beaters, and third parties
- Monitor quality, compliance, and adherence to internal business rules and SLA requirements.
- Manage departmental reporting, analysis of trends, and performance metrics.
- Provide technical guidance and coaching to vehicle assessors and claims staff.
- Contribute to the development and implementation of strategic operational improvements.

**Deliverables**
Cost Management:

- Ensure accurate assessments and manage average repair costs in line with business targets.
- Identify and reduce claims leakage through proactive cost containment strategies.

Operational Efficiency:

- Oversee day-to-day workflow, resource allocation, and turnaround times.
- Redefine and implement processes to improve efficiency and productivity.

Service Quality:

- Maintain high service standards to clients, brokers, and external stakeholders.
- Handle escalations and ensure timely resolution of queries.

Team Leadership:

- Lead and develop a team of motor assessors, fostering high performance and accountability.
- Provide ongoing technical guidance, training, and performance feedback.

Reporting & Compliance:

- Produce reports on departmental performance, turnaround time, repair costs, and trends.
- Ensure quality assurance, compliance with company procedures, and alignment with internal benchmarks.

**Key Competencies**
Technical Expertise: Deep knowledge of motor vehicle assessments, Abuntex, repair principles, and claims operations.
Leadership & Team Management: Ability to lead a technical team, set goals, monitor performance, and develop skills.
Analytical & Problem Solving: Strong ability to analyse data, identify inefficiencies, and implement practical solutions.
Service Orientation: Professional approach to internal and external client service with a focus on responsiveness and resolution.
Organisational Execution: Excellent planning, prioritisation, and multitasking ability in a high-volume operational environment.

**Knowledge and Skills**
- Drive leads and service targets
- Call Centre control and reporting
- Budget and expenses
- Stakeholder communication
- Management of employees

**Personal Attributes**
- Builds effective teams - Contributing independently
- Decision quality - Contributing independently
- Directs work - Contributing independently
- Plans and aligns - Contributing independently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Core Competencies**
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently

**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.