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Systems Administrator

2 weeks ago

Johannesburg, South Africa Certified Talent Full time

A leading health company is looking for a systems administrator to join their team, the successful incumbent must meet the below criteria;
**PURPOSE**:

- To provide end users with first line support and maintenance within the
organization's computing environment
- Responsible for resolving support requests as well as meeting customer
satisfaction and continuous service delivery demands
- To provide the required knowledge and expertise related to the working of
cloud computing. Being involved throughout the life cycle of any cloud
based projects. Including the deployment, managing, and operating
various required systems on a particular AWS platform.

**KEY RESPONSIBILITIES**:

- Assist all users with any IT related incident when called upon
- Install, configure, maintain, diagnose, troubleshoot and repair hardware
and software on desktops, laptops and peripherals such as phones,
printers, scanners, external drives and other related hardware
- Perform basic computer wired and wireless network troubleshooting
- Take ownership of incidents and provide permanent fixes with the aim of
restoring service to the customer as soon as possible, escalating incidents
to management where and when necessary.
- Accurately record, update and document requests.
- Update asset management of all software and hardware
- Participate in planned / emergency maintenance activities after hours and
on weekends
- User account administration, i.e.: account creation, modification, deletion
and password resets on Active Directory
- Anti-Virus administration, i.e.: installing, troubleshooting, reporting and
cleaning of infected devices
- Follow policies and procedures for change, problem, and incident
management
- Managing the complete AWS life cycle, along with security, provisioning,
and automation
- Administrating and establishing the architecture of multi-tier systems
- Fine-tuning and configuring various cloud infrastructures
- Creating backups and managing disaster recovery
- Maintaining access control, as well as the integrity of data, throughout the
- Effectively monitoring performance degree of several AWS resources
- Configure and manage access points, and VPNs

**MINIMUM REQUIREMENTS**:

- Matric
- A+
- Studying towards or completed Microsoft Certified Desktop Support
Technician (MCDST) will be advantageous.
- At least two years’ experience working as an IT support technician
- Understanding different network technologies, security systems, and AWS
tenets is a must.
- You should also have experience in monitoring as well as auditing
systems.
- AWS Certified Cloud Practitioner certificate is an added advantage
- Knowledge in system advancement and virtual technology and awareness
about the security controls.
- Ability to translate the architectural needs and some over the networking
concepts(firewalls, TCP/IP, DNS)
- Basic understanding of cloud computing is a must

BEHAVIOURAL SKILLS
- Maintain a first class level of customer service ensuring that all customers
are treated efficiently and in an appropriate manner
- Maintain excellent verbal and written communication skills that are
coherent, grammatically correct, effective and professional with the ability
to communicate effectively with technical and non
- technical colleagues at
all levels in the organization
- Be a highly motivated team player with the skills and ability to manage
changing priorities
- Excellent technical knowledge of desktops, laptops, mobile devices and
peripherals
- Working technical knowledge of current protocols, operating systems and
standards
- Software and hardware troubleshooting
- Able to work independently and take ownership of job responsibilities with
mínimal oversight
- Be very organized and have a structured approach to completion of tasks
with a strong focus on attention to detail and accuracy
- Ability to use initiative
- Function effectively under pressure and meet deadlines
- Customer focused
- Strong problem solving skills
- Ability to interact with Senior Management
- Willing to learn from fellow Team Members
- Complies with all company policies and procedures
- Participates in the implementation and support of IT-related policies
- Keeps work areas neat, organized and secure.

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (preferred)
**Experience**:

- IT Desktop support and systems: 3 years (required)
- network technologies, security systems,: 3 years (preferred)
License/Certification:

- Microsoft Certified Desktop Support Technician (preferred)
- AWS Certified Cloud Practitioner certificate (preferred)