Contact Centre

1 week ago


Durban, South Africa Adele Wint & Associates Full time

The ability to understand the commercial drivers of each sales campaign and control operating variables to maximise yield is a key requirement.

**DUTIES**
- Maximise work-place attendance and productive talk-time.
- Ensure alignment of KPAs across the workforce and all management layers
- Drive, implement and measure all sales work-place training and operating initiatives
- Understand the commercial construct of each campaign and propose appropriate commission/reward initiatives in line with company policy
- Identify and drive campaign specific innovation to improve productivity and achieve commercial gains
- Ensure provision of accurate, regular, real-time management reporting to key internal stakeholders

A MORE DETAILS JOB SPEC WILL BE SENT ONCE WE HAPPY TO CONTINUE WITH THE PROCESS.
**MINIMUM REQUIREMENTS**:

- At least 5 years sales operations management experience within an outbound call center environment middle management level
- Local telecommunications sales management experience essential
Tertiary degree or equivalent experience in leading large & diverse teams
- Experience working effectively with internal business units



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