Program Manager

Applications are invited for the Program Manager: Systems position. If you are an energetic individual who takes lead on tasks and applies innovation, creativity and is personable, this role is for you

The position will be based in Stellenbosch (Hybrid role) and report to the Head of Digital Innovation.

**PURPOSE OF THE ROLE**: The Systems Program Manager will be responsible for project management and oversight of the implementation of the National System Strategy.

**Key Performance Areas would include, but are not limited to**:
**Operational management**
- Implementing policies, planning, and strategy decisions as defined by the national systems strategy.
- Developing, implementing, and reviewing operational policies and procedures in line with sign off procedures.
- Assisting and overseeing the planning and execution of short
- and long-term departmental goals and objectives.
- Identifying and addressing challenges and opportunities for the department.
- Ensure that all non-day to day challenges, issues or tasks are acknowledged and addressed.
- Coordinating priorities for team members in the department.
- Providing administrative support to head of department
- Support, motivate team performance and give feedback to the team.
- Lives and promotes the Herotel values and culture.
- Effective and efficiently onboard new systems team members (buddy system).
- Establish programs and create processes under they guidance from head of department.

**Project management**
- Ensuring project deadlines are met.
- Adapting project plans to changes in requirements and scope.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Identifying and assessing project risks and issues and provide solutions where applicable.
- Ensuring stakeholder views are managed towards the best solution.
- Maintaining a project management calendar for fulfilling goals and objectives.
- Developing project strategies, maintaining, and monitoring project plans, project schedules, budgets and expenditures.
- Facilitate cross functional projects and/or programs.
- Assist various teams with a diverse array of talents, skills and responsibilities.

**Reporting and administration**
- Assisting with feedback and reporting of departmental goals and objectives.
- Where applicable, assist in the performance management, and training and improvement programs execution for the department.
- Organising, attending and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Preparing necessary presentation materials for meetings, workshops or other events.
- Weekly/Monthly cost analysis and updates.
- Develop and improve an evaluation method to assess the quality of projects/programs, systems and processes, identifying strengths, risks and weaknesses in order to improve.
- Continuously assess the progress of programs/projects.
- Utilise the knowledge obtained from projects, programs, systems and processes to identify any unnecessary duplication of work and to set the best course of action to remedy it if necessary.
- Ensure that all required Herotel departments are informed of all relevant SOPs and while continuously monitoring through projects, programs, systems and processes, that team members comply with the SOPs.
- Progress toward achieving tactical goals.
- Progress of projects/programs.
- Compliance/Quality and efficiency levels at which projects/programs are executed.
- Efficiency and effectives of processes Risks and/or challenges identified.
- Collate monthly performance reports according to MOS/other KPIs.
- Communicate and report verbally and in writing to other team members and management.
- Produce monthly reports of activities.
- At least 4 years of demonstratable experience in project management.
- At least 2 years of experience in systems rollout and implementation.
- Experience in administering SharePoint, MS Office 365 and ticket management tools would be an advantage.
- Ability to build consensus and relationships among teams, stakeholders and peers.
- Excellent communication and presentation skills.
- Ability to work effectively both independently and as part of a team.
- Ability to work on tight deadlines.
- Strong detailed oriented approach to task execution.
- Ability to collaborate with the wide range of individuals involved in project management.
- Able to prioritise tasks according to their importance / urgency.
- Should be able to reason analytically when trying to identify weaknesses, risks and challenges, while also being creative in finding innovative solutions.
- Should be able to track these remedial actions efficiently.
- Should be able to plan, track, and report on outputs and outcomes.
- Should be able to identify and manage cross-project interdependencies and should be able to consult.
- Must have experience with regards to the relevant planning methodologies, tools and software. i.e Smartsheet/J