Ocean Freight Imports and Exports Controller

**Job Number**
- 67211

**Job Type**
- Permanent

**Job Title**
- Ocean Freight Imports and Exports Controller

**Computer Skills**
- MS Excel,MS Outlook,MS PowerPoint,Shipshape,L-shipping

**Industry**
- Freight

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Purpose of Job**:

- To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s)- To embark on continuous system(s) and process(es) improvements and consistency- To strive and achieve our business & departmental principles and touchpoints while maintaining our core values (Teamwork, Trust, Integrity, Respect and Innovation) and culture**Key Performance Areas**:
**Team Collaboration**:

- Maintaining discipline and upholding productivity standards- Promoting teamwork for a friendly & productive environment- Develop and maintain a high level of moral- Mentorship, guidance and knowledge sharing (empowering others)- Share knowledge, ideas and innovative thinking with each other- Managing & initiating action(s) to prevent occurrences of any non-conformities relating to the stipulated processes & procedures- Identifying & recording any problems relating to the processes, procedures and the Quality System(s)- Initiate, recommend and provide solutions through the respective channels- Strive to continually achieve the following key business drivers and KPI’s:
- Increase profit per customer
- Access to capital
- Positive cash flow
- Customer engagement
- Customer service excellence
- Company brand awareness
- Risk management
- Continuous systems and process improvements
- Building human capital ahead of demand
- Ensure all ISO requirements are implemented & adhere to at all times by all parties.**Business Processes & Policies**:

- Identify where automation, integration and technologies can be implemented to improve the deliverables of the company- Develop new strategies for certain markets, clients, trades, routes and modes- Analyze trends and data conclusions- Analyze client activity, volumes moved, routes in operation, profits and losses- Ensure all processes are adhered to and QA points are in place- Ensure compliance and accreditation within the ISO system- Close all / any gaps that might be present- Strategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business- Full Seafreight Import and Export (Forwarding & Clearing) function to be handled with all associated activities & requirements.**Service Providers & Company network**:

- Ensure SLA’s (Service Level Agreements) are monitored, measured and up to standard on services received from SP’s.
- Address any deviations / changes on the required level.
- Identify where automation, integration and technologies can be implemented to improve.
- Quarterly evaluation & meetings of SP’s and to ensure contracts & Standard Terms & Trading Conditions (STTC’s) are in place.
- Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments
- Negotiate standardized / better buying rates and extended credit terms with all SP’s
- Appoint new service SP’s that are market innovators within the same frameworks as above
- Blacklist / suspend support to those SP’s that are not performing or are problematic or no longer viable
- Strive for common / same directed support with SP’s to ensure all company offices align strategic support for maximum benefit harnessing

**Customer Engagement**:

- External client visit(s) where required and opportunities arise.
- Ensure SLA’s are monitored, measured and up to standard on service provided to clients.
- Address any deviations / changes on the required level
- Customer feedback, service delivery failures, service delivery success
- Eliminate risks to loose any clients whilst constantly growing the relationship
- Use any new processes, strategies, systems from one client (sector) to another client (sector) - clone success
- View clients as individual business units
- Identify where automation, integration and technologies can be implemented in order to improve

**Financial Input**:

- Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)
- Ensure each client’s rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines and requirements
- Ensure standardize (but client specific i.e. adapted) pricing structures are in place
- Updating monthly FCL, LCL, seafreight, fuel surcharges and any other rates.
- Ensure on-time invoicing reporting (unbilled report & accruals)
- Ensure on-time delivery report
- Ensure on-time query resolutions for debtors & creditors (SP’s)
- Ensure on-time query resolutions CBO and debtors management (customers)**Inherent Requirements**
- Matric- Diploma/Degree in